NTN Tests Emergency Communications Personnel Video Testing System ECOMM National is a revolutionary testing system designed for emergency communications with multiple-choice video simulations and computer administered tests. Candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. ECOMM National is the most comprehensive full assessment package for identifying candidates who have the potential to be outstanding team members in an emergency communication center. Benefits include: Improved Communication Center Functioning Improved Teamwork Lower Turnover Lower Stress Quick Scoring Turnaround Lower Adverse Impact Dimensional Score Reports Reduced Cost and Hiring Time All information needed to answer a question is provided in the test. ECOMM National is not designed to be a test of policy or technical components. Candidates are only asked to know what is stated during the video. ECOMM CallTaker Video Test This video-based exam portrays a variety of emergency calls. Each call is taken to a critical decision point where candidates must decide what would be best to say or do. This test is designed to measure: Listening and Communications Skills Dealing with Difficult and Stressful Situations Multi-Tasking Analysis, Prioritization and Problem Solving Public Relations Internal Relations Responsibility for Officer Safety Team Relations ECOMM National Recording Pertinent Information Test Multi-Tasking Recording Accuracy Attention to Detail ECOMM National Dispatcher Test Multi-Tasking Analysis and Problem Solving Following Directions and Prioritization There is no practice test for ECOMM National. Emergency Communications Data Entry and Computer Simulations The ECOMM National Computer Simulations test is a supplemental component of the National Testing Network emergency communications personnel testing system. It is an online exam that candidates can take at home that measures the skills needed to do well in emergency communications positions, including data entry, listening and understanding, and cross-search and entry. It can be used to screen out applicants early in the selection process and is recommended for use in addition to the Emergency Communications Personnel Video Testing System (ECOMM National), which includes Calltaker, Dispatch, and Recording Pertinent Information components. The ECOMM National Computer Simulations test includes five modules. When candidates take the test, they will complete all five modules. Personal Self-Assessment A questionnaire that measures work-specific attitudes and job suitability. Data Entry of license plate numbers Test takers hear a calltaker ask for a caller’s license plate number. The test taker will hear the caller say the license plate number, and test takers type it. Test takers can have license plate number repeated. Test takers try to get through as many license plate numbers as possible. Data Entry of names Test takers hear a calltaker ask for caller’s name, and you will hear the caller respond. Test taker can have the name repeated or ask to have the name spelled. The test taker types the last name. Test takers try to get through as many names as possible. Listening and Understanding Test takers listen to a caller making a statement and then read a statement about that call. Test takers have to decide if the written statement accurately reflects what the caller said. Test takers try to get through as many as possible. Cross Search and Entry Test takers see a screen with a driver’s license record on one side, and text boxes for data entry on the other. Test takers enter the requested information based on the driver's license record. Test takers try to get through as many records as possible.
