NTN Virtual Testing Instructions

It is extremely important you read and understand this page in its entirety. If you do not, you will not be able to test, and may be charged a no show fee.

You must download and run our kiosk to take your exam! Instructions are below.
You must read and understand the information on this page as soon as possible. DO NOT WAIT! Read it now!
Your proctored exam IS NOT taken from your candidate page! You must download and run our kiosk. Instructions are below.
All virtual exam times are in Pacific Time! Current pacific time is 11:47 AM.

Downloading and Running the Kiosk And Testing Your System

Before you test your system make sure your computer has the most recent version of Google Chrome downloaded, a web camera, a microphone, and wired headphones.

For Windows Users

Click here to download the Windows kiosk.
Reboot your computer and close all running programs, including the programs in your tray.
Double click the kiosk program on your desktop.
If you have trouble running the program, temporarily disable your anti-virus. This can be normally be done by right-clicking on the antivirus icon in your tray and selecting the option to disable.

For Mac Users

Before you test your system make sure your computer has the most recent version of Google Chrome downloaded, a web camera, a microphone, and wired headphones.
Click here to download the Mac kiosk.
Open the file and unzip it.
Click to open the "Kiosk" application.
If you see a warning asking if you are sure you want to open it, click open.

Running The Kiosk and Testing Your System

Close all running programs including all programs in the tray and leave them closed.
Sign in using your NTN account to initiate the test. If you don't have an account, click "Don't have an account? Click here." to initiate the test.
The proctor cannot troubleshoot your system with you and if your equipment is not compatible you will not be able to test.
If you are having trouble testing your system, please see our Virtual Testing System Help page.

System Requirements

You MUST meet ALL requirements or you will not be able to test.
A 64 bit laptop or desktop computer running Windows 10 or Mac OS version 10 or higher.
Windows 7, Chromebooks, tablets including iPads, and mobile devices are not supported.
The latest version of Google Chrome.
A high quality web cam with a microphone.
Working, wired headphones or earbuds. Wireless headphones are not allowed.
Granting full access to your computer and your web camera, both audio and video, to our proctor during your exam.
A closed, quiet, private room, with high-speed internet that is well-lit, and uncluttered with a single entrance/exit door that fully closes.
A mirror 5 inches wide that can be held up to your computer.
Test your system as soon as possible so you are ready for the exam! See the "Test Your System" section above.

Not Allowed

Multiple monitors are NOT allowed.
Wireless headphones are NOT allowed.
NO cell phones or other electronic devices in the room with you.
Sunglasses and hats are NOT allowed.
Food and drink are NOT allowed.
Vape pens are NOT allowed.
Paper and pencil or pens are NOT allowed. (You will be provided an area to type notes needed during the exam).

Taking The Exam

Follow the instructions above to download and run the kiosk.
All virtual testing exam times are in Pacific time.
You will be expected to log in to the kiosk to take your virtual exam at least 30 minutes before your scheduled test time.
Before you begin testing, reboot your computer, then close all programs in your tray and disable screen savers. Any program that produces alerts must be shut down. Leave all programs closed until you are done testing.
If you are marked as a no show to the exam, a no show fee will be charged to test in the Standby System. For more information, please see the Standby System FAQ.
If you are having trouble taking the exam, please see our Virtual Testing System Help page.

What To Know

Test your system as soon as possible so you are ready for the exam! See the "Test Your System" section above.
All virtual testing exam times are in Pacific time.
You will be required to download and run a small kiosk program to test.
The programs running on your computer, your video, your audio, your actions in the exam and proctor windows, and your desktop will be monitored and recorded at all times while the kiosk program is running.
NTN cannot provide individual computer technical support. You must ensure that your setup is compatible with NTN’s technical requirements for Virtual Testing before your scheduled test session.
Test sessions can last up to three (3) hours. Please make sure you take care of personal needs (i.e., food, restroom) before you begin testing.
If your webcam cannot clearly show your ID details, you will not be able to test.
If you are marked as a no show to the exam, a no show fee will be charged to test in the Standby System. For more information, please see the Standby System FAQ.

Tips for Preparing Your Workspace and Computer

Test your system as soon as possible so you are ready for the exam! See the "Test Your System" section above.
Find a closed, quiet, private room, with high-speed internet, that you can rely on to be available during your scheduled testing time.
No one else is allowed in the room with you while checking in or during your exam. If anyone is found or enters the room, your exam will be ended.
Make sure you will not be interrupted during testing.
The area should be a quiet, well-lit, and uncluttered with a single entrance/exit door that fully closes.
Remove all unauthorized materials from the room and workspace.
Ensure the computer surface is free from any sticky notes, clutter or other distractions.

What To Expect

You will be asked to present your identification to the camera during exam check-in. Ensure you have the correct government-issued identification with you at testing time. An image of your ID will be captured.
Agree to the testing terms, and sign the confidentiality statement.
The proctor will ask you to perform a room and workspace scan with your web camera to their satisfaction. You will need to give the proctor a full 360-degree view of your room and workspace. The proctor will confirm that your computer monitor, testing room and work area/desk are clear of all unauthorized materials. If the camera is internal (built into the computer), you will be asked to show the proctor the edges of your monitor using a mirror (approximately 6-inch mirror).
The room should have one closed door and the door will remain shut and visible on the screen during the session.
Through Google Chrome, your exam video will be playing on the “Exam Tab.” The proctor will be on the home tab monitoring and recording your video feed and your desktop activity throughout the test session. The proctor can be reached at any time by raising your hand in front of your camera and closing your “Exam Tab.”

Reasons Your Exam Will Be Stopped

Extra or restricted programs running on your computer. Shut down all extra programs except Chrome and the kiosk.
Cell phone in the room
Electronic devices are in the room that are not required for testing
Wireless headphones or earbuds
Not keeping both headphones in your ears during the exam
Recording equipment in the room
A room/surroundings that is not private with the door closed
Food or drinks in the room or on the desk
Two or more monitors
Hats/head covering, thick glasses, wristwatches or unnecessarily bulky clothing
People entering the room
Leaving the view of the proctor
Poor internet speed that drops testing
Excessive talking (to yourself)
Blurry, expired and/or insufficient photo ID