NTN Virtual Testing Instructions

It is extremely important you read and understand this page in its entirety.

Requirements

You MUST meet ALL requirements or you will not be able to test.
A 64 bit LAPTOP, DESKTOP, or MAC computer running Windows 10 or Mac OS version 10 or higher. *Please be aware that Windows 7, Chromebooks, and Linux are not supported at this time.
The latest version of Google Chrome.
A high quality web cam with a microphone.
Working, wired headphones or earbuds. Wireless headphones are not allowed.
Granting full access to your computer and your web camera, both audio and video, to our proctor during your exam.
A closed, quiet, private room, with high-speed internet that is well-lit, and uncluttered with a single entrance/exit door that fully closes.
A mirror at least 5 inches wide that can be held up to your computer.
Test your system as soon as possible so you are ready for the exam! See the "Test Your System" section below.

Not Allowed

Chromebooks, Linux, or any device that does not meet the above requirements will not work.
Multiple monitors are NOT allowed.
Wireless headphones are NOT allowed.
NO cell phones or other electronic devices in the room with you.
Sunglasses and hats are NOT allowed.
Food and drink are NOT allowed.
Vape pens are NOT allowed.
Paper and pencil or pens are NOT allowed. (You will be provided an area to type notes needed during the exam).

Test Your System

For Windows Users

Before you test your system make sure your computer has the most recent version of Google Chrome downloaded, a web camera, a microphone, and wired headphones.
Click here to download the Windows kiosk.
Reboot your computer.
Double click the kiosk program on your desktop.
If you have trouble running the program, temporarily disable your anti-virus. This can be normally be done by right-clicking on the antivirus icon in your tray and selecting the option to disable.
Sign in using your NTN account to initiate the test. If you don't have an account, click "Don't have an account? Click here." to initiate the test.
The proctor cannot troubleshoot your system with you and if your equipment is not compatible you will not be able to test.
If you are having trouble testing your system, please see our Virtual Testing System Help page.

For Mac Users

Before you test your system make sure your computer has the most recent version of Google Chrome downloaded, a web camera, a microphone, and wired headphones.
Click here to download the Mac kiosk.
Open the file and unzip it.
Click to open the "Kiosk" application.
If you see a warning asking if you are sure you want to open it, click open.
Sign in using your NTN account to initiate the test. If you don't have an account, click "Don't have an account? Click here."
The proctor cannot troubleshoot your system with you and if your equipment is not compatible you will not be able to test.
If you are having trouble testing your system, please see our Virtual Testing System Help page.

Taking The Exam

For Windows Users

All virtual testing exam times are in Pacific time.
You will be expected to log into your test session 30 minutes before your scheduled test time.
Before you begin testing, reboot your computer, then close all programs in your tray and disable screen savers. Any program that produces alerts must be shut down.
Click here to download the Windows kiosk.
Double click the file you saved to your desktop. It should be labeled "Kiosk".
If you have trouble running the program, temporarily disable your anti-virus. This can be normally be done by right-clicking on the antivirus icon in your tray and selecting the option to disable.
Use your NTN login to log in and click "Start Exam".
Once you are checked in, you will be able to start your exam, which will open in a new tab.
If you are marked as a no show to the exam, you will be automatically placed into the Virtual Testing Standby System. For more information, please see the Standby System FAQ.

For Mac Users

All virtual testing exam times are in Pacific time.
You will be expected to log into your test session 30 minutes before your scheduled test time.
Before you test your system make sure your computer has the most recent version of Google Chrome downloaded, a web camera, a microphone, and wired headphones.
Click here to download the Mac kiosk.
Open the file and unzip it
Click to open the "Kiosk" application
If you see a warning asking if you are sure you want to open it, click open
Use your NTN login to log in and click "Start Exam".
Once you are checked in, you will be able to start your exam, which will open in a new window.
If you are marked as a no show to the exam, you will be automatically placed into the Virtual Testing Standby System. For more information, please see the Standby System FAQ.

What To Know

Test your system as soon as possible so you are ready for the exam! See the "Test Your System" section above.
All virtual testing exam times are in Pacific time.
You will be required to download and run a small kiosk program to test.
The programs running on your computer, your video, your audio, your actions in the exam and proctor windows, and your desktop will be monitored and recorded at all times while the kiosk program is running.
NTN cannot provide individual computer technical support. You must ensure that your setup is compatible with NTN’s technical requirements for Virtual Testing before your scheduled test session.
Test sessions can last up to three (3) hours. Please make sure you take care of personal needs (i.e., food, restroom) before you begin testing.
If your webcam cannot clearly show your ID details, you will not be able to test.
If you are marked as a no show to the exam, you will be automatically placed into the Virtual Testing Standby System. For more information, please see the Standby System FAQ.

Tips for Preparing Your Workspace and Computer

Test your system as soon as possible so you are ready for the exam! See the "Test Your System" section above.
Find a closed, quiet, private room, with high-speed internet, that you can rely on to be available during your scheduled testing time.
Make sure you will not be interrupted during testing.
The area should be a quiet, well-lit, and uncluttered with a single entrance/exit door that fully closes.
Remove all unauthorized materials from the room and workspace.
Ensure the computer surface is free from any sticky notes, clutter or other distractions

What To Expect

You will be asked to present your identification to the camera during exam check-in. Ensure you have the correct government-issued identification with you at testing time. An image of your ID will be captured.
Agree to the testing terms, and sign the confidentiality statement.
The proctor will ask you to perform a room and workspace scan with your web camera to their satisfaction. You will need to give the proctor a full 360-degree view of your room and workspace. The proctor will confirm that your computer monitor, testing room and work area/desk are clear of all unauthorized materials. If the camera is internal (built into the computer), you will be asked to show the proctor the edges of your monitor using a mirror (approximately 6-inch mirror).
The room should have one closed door and the door will remain shut and visible on the screen during the session.
Through Google Chrome, your exam video will be playing on the “Exam Tab.” The proctor will be on the home tab monitoring and recording your video feed and your desktop activity throughout the test session. The proctor can be reached at any time by raising your hand in front of your camera and closing your “Exam Tab.”

Reasons Your Exam Will Be Stopped

Cell phone in the room
Electronic devices are in the room that are not required for testing
Wireless headphones or earbuds
Not keeping both headphones in your ears during the exam
Recording equipment in the room
A room/surroundings that is not private with the door closed
Food or drinks in the room or on the desk
Two or more monitors
Hats/head covering, thick glasses, wristwatches or unnecessarily bulky clothing
People entering the room
Leaving the view of the proctor
Poor internet speed that drops testing
Excessive talking (to yourself)
Blurry, expired and/or insufficient photo ID