Job Information

AVONDALE, CITY OF
11465 W CIVIC CENTER DR
AVONDALE, ARIZONA 85323
(623)333-2200
http://www.avondaleaz.gov

Bookmark: http://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobid=70&jobid=6&agentid=81

Updated: April 24, 2024

Classification: Police Communications Dispatcher

The City of Avondale is accepting Entry-level applications for the position of Police Communications Dispatcher assigned to the Avondale Police Department. This is a full-time, FLSA non-exempt position, with benefits. Applications will accepted continuously.

You must complete a City of Avondale Application and testing through National Testing Network to be considered further in the process.

This position answers 9-1-1 emergency calls for police, fire, or medical emergencies; obtains accurate, essential information to process each call according to established protocols; uses a Computer Aided Dispatch (CAD) system to enter all relevant information for dispatch; dispatches calls and information to police units via a mobile radio system; maintains an accurate status and location of police units, maintains a computerized log of calls for service and units dispatched; monitors city security and fire alarm systems received through alarm system and dispatches emergency units as appropriate.

ENTRY-LEVEL: For Entry-level candidates, you must register for the National Testing Network's Emergency Communications Test. If you have taken the Emergency Communications Test within the last twelve (12) months and received passing scores (Call taker 53, Notes 64, Dispatch 43), contact the National Testing Network directly at 1-855-821-3761 or www.nationaltestingnetwork.com to have those scores submitted to the City of Avondale job opportunity. Candidates must also complete the Typing Test with a score of 40 WPM and the Public Safety Self Assessments (PSSA) in their NTN candidate account.

Applicants are responsible for the cost of the test unless a waiver is submitted through the National Testing Network

Salary Information: $22.11 - $32.04 Hourly

Benefit Information: http://www.avondaleaz.gov/government/departments/human-resources/benefits

Department Information:
Avondale is growing rapidly which brings increased demand for public safety services. The Police Department has adopted a philosophy of Community Oriented Policing to aid in serving the public and is guided by Arizona Revised Statutes, by Avondale Municipal Codes, and by the Police Department’s Vision, Mission, and Values.

We offer a variety of career opportunities for sworn and civilian police employees. The future is very bright for Avondale in terms of economic development and residential growth, all of which equates to a well trained professional city government system with a professional police department.

The Avondale Police Department has: 115 sworn positions, 54 civilian positions and volunteer positions.

If you are interested in joining an organization that takes pride in their work, focuses on teamwork, and strives to meet and maintain high professional standards, then we look forward to you joining our team! I wish you luck in your future career path.

City/County/Area Information:
Avondale is a modern city, near the heart of the Phoenix-metropolitan area. The population is expected to reach 123,000 by the year 2020. The anticipated build-out population is estimated to be 170,000 residents. That rapid growth makes Avondale one of the fastest-growing communities in the Valley, and the nation. Over the last decade, housing starts grew more than 700% with a current average home price of $200,000. Household income has steadily increased and is currently estimated at $72,024.

Population: 81,000

Job Requirements

High School Grad / GED:
High School diploma or equivalency/Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to a high school diploma or GED.

Driver's License:
Must possess a current Arizona Driver's License at time of hire.

Prior Experience:

Two (2) years of customer service experience is required.

ADDITIONAL JOB REQUIREMENTS:

Terminal Operator Certification (TOC) within six (6) months of hire; renew every two (2) years.
40 wpm typing certification (through National Testing Network) with 90% accuracy is required at time of interview

ESSENTIAL FUNCTIONS:

Performs customer service functions by answering telephones, 911 calls and assisting emergency and non-emergency calls.
Handles dispatching by contacting police officers and sending medical and fire emergency services to people in distress using radio console and entering data into computer aided dispatch system at same time as call is being dispatched. Maintains service log for each call.
Monitors City security cameras and fire alarm systems and dispatches emergency units and responders.
Assists officers by looking up information in computer system searching for vehicle information and warrants; monitors radio and cameras as needed to ensure officers safety while on duty.
Performs tactical dispatch for SWAT team responding to incidents.
Maintains records by entering, clearing, and verifying all warrants, missing persons, stolen articles, stolen vehicles; and, enters property into computer systems and completes all necessary paperwork.
Performs related duties by assisting receptionist and maintaining various office equipment including copiers, fax machines, printers, and voice recording system.

SUPPLEMENTAL INFORMATION:
Automatic Disqualifiers: All offers are contingent upon successfully passing a pre-employment background, which will be conducted by the Avondale Police Department and include a background investigation, polygraph, and psychological examination, at the expense of the City of Avondale.The Avondale Police Department and or AZPOST will automatically disqualify any individual who has/is:

Been dishonorably discharged from the United States Armed Forces
Been convicted of a felony or any offense that would be a felony if committed in Arizona
Been previously denied law enforcement certified status or has their current law enforcement certified status revoked or under suspension
Not a U.S. citizen
Illegally used marijuana for any purpose within the past three years
Illegally used marijuana, dangerous drugs or narcotics other than for experimentation. The use of an illegal drug is presumed NOT to be for experimentation if:
- The use of marijuana exceeds a total of 20 times or exceeds 5 times since the age of 21
- The use of dangerous drugs or narcotics, other than marijuana, exceeds a total of 5 times or exceeds one time since the age of 21
Illegally used marijuana while employed or appointed as a Peace Officer
Illegally used dangerous drugs or narcotics while employed or appointed as a Peace Officer
Illegally sold, produced, cultivated, or transported for sale any dangerous drugs or narcotics other than marijuana
Illegally used dangerous drugs or narcotics, other than marijuana, for any purpose within the past seven years. Examples include: cocaine, crack, methamphetamine (crystal meth or speed of any kind), anabolic steroids, except prescriptions only or FDA approved over the counter preparations
Had a pattern of abusing prescription medications
Been convicted or adjudged to have violated traffic regulations governing the movement of vehicles with such a frequency so as to indicate disrespect for traffic laws and a disregard for the safety of other persons on the highway within the past three years
Had your Arizona Driver's License suspended as a result of excessive traffic violations or any other act that would automatically suspend your license, or received a suspected license from any other state as a result of similar circumstances
Been previously employed as a law enforcement agent and since committed or violated a federal, state, or city law pertaining to criminal activity
Been convicted of any crime under a domestic violence statute
Lied during any stage of the hiring process
Falsified the background questionnaire or application

Additional Requirements:
Certifications and Other Requirements: 40 WPM typing certification is required. Provide proof of 40 WPM typing certification when completing employment application on-line. Passing pre-employment screening, including thorough background investigation, polygraph and psychological examination.

Specific Disqualifiers/Behaviors:
Felony, Criminal Activity Disqualifiers: Had commission of a felony; had unlawful sexual conduct.

Driving Disqualifiers: Had your Arizona driver’s license suspended as a result of excessive traffic violations or any other act that would automatically suspend your driver’s license or received a suspended driver’s license from any other state as a result of similar circumstances.

Drug Use Disqualifiers: Used any hallucinogenic drug, including, mushrooms (exception: during religious ceremonies), and LSD.

Employment Disqualifiers: Had an inability to perform the essential functions of this position. Had any discharge from the United States Armed Forces other than an honorable discharge.

Financial Disqualifiers: Pattern of failing to meet financial obligations.

Additional Disqualifiers:
Had any other conduct or pattern of conduct that would tend to disrupt, diminish, or otherwise jeopardize public trust in the law enforcement profession.

Please visit the Avondale website for additional disqualifiers pertaining with employment with the Avondale Police Department at http://www.avondale.org/index.aspx?NID=932.

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