103 MAIN STREET
PRINCETON, NEW JERSEY 08540
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Updated: July 21, 2020
Job Classification: Telecommunicator
IXP Corporation is currently hiring for Telecommunicators! All candidates must complete the online Ecomm National testing through National Testing Network. All testing is available online via Virtual Testing and can be taken from the convenience of your own home. When selecting your location to test, please ensure you are selecting the Virtual Testing option.
For all questions regarding the NTN process, including how to access your test scores, please contact NTN Candidate Support at 855-821-3761.
Salary Information: Varies by location
Benefit Information: We provide medical, dental, and vision benefits. We also have a401K match for both full-time and part-time employees.
Candidate Contact: Human ResourcesIXPHR@ixpcorp.com
Citizenship Required: Required
High School Grad/GED: Required
Ability to Read/Speak English: Required
Necessary Certifications: N/A – We provide on the job training where our new employees will receive certifications they need.
Position Overview: This position is responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire and EMS agencies. This position is required to respond appropriately to requests for services and information from field personnel. The Telecommunicator will report directly to the Shift Supervisor.
Essential Functions & Responsibilities:
Qualifications and Skills:
Must complete/have completed:(may vary by location):
Work Environment: Shift work environment where hours of work will be driven by the call volume demands of the agency rather than convenience of the staff.
Breaks and meals scheduled by Supervisors rather than individual desire.
Call back and overtime required
24/7 operations with work scheduled on days others consider holidays.
Work performed at a stationary work station.
Occasionally will need to handle hostile or abusive callers in a professional manner.
Must be able to perform under pressure and in a stressful environment