SANTA ANA POLICE DEPARTMENT
60 CIVIC CENTER PLAZA
SANTA ANA, CALIFORNIA 92701
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Updated: May 06, 2021
Job Classification: Police Services Dispatcher
The Santa Ana Police Department is currently building an eligibility list for Police Services Dispatcher positions. To be considered for this position, all candidates are required to submit a department application, located here, as well as complete the ECOMM National exam through National Testing Network.
Salary Information: $2,712.00 - $3,295.85 Biweekly $5,876.00 - $7,141.00 Monthly
Benefits Information: Visit: http://santa-ana.org/personnel/benefits.asp
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community.
The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation.
Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment.
Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately.
Area Information: Santa Ana, Orange County
One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below.
Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings.
Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.
CHARACTERISTICS OF SUCCESSFUL PERFORMERS:
Appropriate individuals prefer a fast paced, highly demanding work environment. They must be logical, level headed, and able to react appropriately and quickly in crisis and in routine situations. As the key link between the Police Department and citizens, dispatchers must be polite, patient and tactful with a focus on community oriented service in support of the Chief’s Community Oriented Policing Philosophy.
Essential Functions Include But Are Not Limited To:
Selection Process: All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.
Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (components 2 through 4 may be administered in different order):