Job Information

RED RIVER REGIONAL DISPATCH CENTER
300 NP AVE SUITE 206
FARGO, NORTH DAKOTA 58102
701-451-7660
http://www.rrrdc.com

Bookmark: http://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobid=1429&jobid=6&agentid=885

Updated: October 23, 2023

Job Classification: Communications Operator

Red River Regional Dispatch Center is currently hiring for Communication Operators. Testing for this position will be by invitation only after filling out an application at http://rrrdc.com/application/

After receiving an email invitation, applicants must take the typing test through NTN and meet the minimum qualification of 40 corrected words per minute.

Also, applicants must complete the ECOMM National Computer Simulations, the Personal History Questionaire (PHQ), and the Public Safety Self Assessments (PSSA) online in your NTN account.

Salary Information: $45,609.27 Annually (21.93/hr)

Benefit Information: Health, Dental, Vision, Life Insurance, 401K, EAP

Area Information: Cass, ND & Clay, MN. Consolidated Center

Job Requirements

Job Requirements:
High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Knowledge of computer operations sufficient to enter, retrieve and manipulate data
Ability to read and follow oral and written instructions
Net Keyboard/typing speed of 40 wpm or better(Gross minus errors = Net)
Effectively prioritize situations and make decisions based on the information received
Ability to hear and understand multiple sound sources
Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
Work under stressful conditions and react appropriately using good judgment
Availability to work shifts, including nights, weekends and holidays
Willingness to maintain respectful working relationships with co-workers, supervisors and the general public
Possess a clear and understandable radio and telephone voice

Qualities of a good dispatcher include:

High moral character and integrity
Compassion
Good judgment
High degree of emotional self-control
Empathy and sensitivity
Intelligence
Good communication skills
Self confidence
Creativity and ingenuity
Strong desire to serve the community
Effective at multi-tasking

Special Requirements:

Must be CPR, EMD and NCIC certified. Certification must be attained within a reasonable amount of time upon appointment to position
Must pass a criminal background investigation, polygraph exam, and be free of felony convictions
Must pass pre-employment screening test, including a psychological exam, hearing test,drug screening, and physical exam

Physical Demands:

Ability to sit, talk and hear
Ability to use hands and fingers to handle, feel or operate objects, tools or controls
Ability to reach with hands and arms
Ability to occasionally lift and/or move up to 25 pounds
Vision abilities include close vision and ability to adjust focus
Ability to function in work environment with moderate noise level from several sources creating constant activity

Dispatchers perform the following duties:

Answer 9-1-1 and non-emergency phone calls from the public and dispatch appropriate law enforcement, fire or EMS units
Operate computerized telephone, radio and mapping systems
Provide emergency medical instructions (EMD) over the phone
Monitor and dispatch multiple agencies
Maintain contact with caller throughout an emergency and update responding personnel of the changing situation
Activate civil defense sirens and pagers for emergencies and inclement weather
Attend special and periodical training programs on a continuing basis
Maintain a thorough working knowledge of all other public safety communications systems used at the dispatch center and throughout the RRRDC, including:
Console Call Repeaters
Video Cameras
Alarms and Warning Lights
Siren, paging, and radio control back-up equipment
Monitor and direct emergency and non-emergency dispatches utilizing call prioritization, all/incident location identification, and intra-departmental responses following RRRDC’s policies to minimize potential dangers to the community and first responders

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