DEARBORN CITY OF
16901 MICHIGAN AVE
DEARBORN, MICHIGAN 48126
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Updated: April 24, 2020
Job Classification: Communications Dispatcher
The City of Dearborn is currently hiring for the position of Communications Dispatcher.
DISTINGUISHING FEATURES OF WORK: This is highly responsible shift work, involving the operation of modern communications equipment, including
computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and
inquiries from the public, evaluate and dispatch police, fire and emergency medical services. The work of this
division is maintained twenty-four hours per day, seven days per week, including weekends and holidays.
Employees are assigned to work day, afternoon and midnight shifts, including frequent weekends and holidays. This is sedentary work. Lunches are usually consumed at workstations. Although breaks can be taken away from the
workstation, the dispatcher does not leave the premises during an assigned shift.
Interacts in a consistently pleasant and helpful manner to fellow employees, visitors, and citizens of the City of Dearborn and demonstrates the highest standards of internal and external customer service.
DUTIES AND RESPONSIBILITIES: Essential Job Functions (Functions essential to attaining job objectives):
KNOWLEDGE, SKILLS AND ABILITIES:
EXPERIENCE AND TRAINING: Graduation from an accredited high school or GED equivalent. Supplemental course work or experience in
the use of computers and related applications is helpful. 9-1-1 Dispatch experience desired.