DOUGLAS COUNTY SHERIFF
4000 JUSTICE WAY
CASTLE ROCK, COLORADO 80109
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Updated: July 15, 2020
Position Title: Communications Dispatcher
Douglas County Sheriffs Office invites applications for the position of Communications Dispatcher - EMD. This application will remain active until the available positions are filled.
All candidates must complete the ECOMM National Data Entry and Computer Simulations through their NTN account in order to be considered for the position of Communications Dispatcher.
Salary Information:$4,333 - $6,250 Monthly$51,996 - $75,564 Annually
*Salary adjustment based on years of experience
Benefit Information: Follow this link to find employee benefit information:https://www.douglas.co.us/government/departments/humanresources/employee-benefits/
General Duties: Use of a Computer Aided Dispatch system (CAD), receive emergency calls from the public requesting law enforcement, fire, medical, or other emergency services. Determine the nature and location of the emergency; determine priorities and dispatch law enforcement, fire, rescue or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all of the units on an assignment, maintain status and location of law and fire units. Answer non-emergency calls for assistance. Enter, update and retrieve information for a variety of different sources. Receive requests for information regarding vehicle registration, driving records, warrants, and relay pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communication equipment, including radio consoles, telephone and computer systems.
High School Grad/GED: Yes
Valid COLORADO State Driver's License: Yes
Ability to Read/Speak English: Yes
Necessary Certifications: Obtain CPR and EMD certifications within 6 months of hire
Additional Requirements: This is a 24/7 operation -must be willing to work any shift.
EXAMPLE OF DUTIES AND RESPONSIBILITIES:
EDUCATION EXPERIENCE/MINIMUM REQUIREMENTS:
ESSENTIAL JOB FUNCTIONS:
Emotional Abilities:Controls personal emotional responses and acts appropriately under high levels of personal stress. Demonstrates sensitivity to feelings of others; listens with empathy towards others; and displays compassion to those in distress. Control personal aggressive responses and acts in a manner designed to calm volatile persons.
Mental Abilities:Applies reason and logic rapidly in a legally correct manner when under physical, emotional and intellectual stress. Comprehends and processes new information quickly and accurately. Retains relevant information.
Physical Skills:Possesses and maintains ability to utilize verbal control techniques. Ability to stand or sit for long periods of time.
Public Interaction:Utilizes Computer Aided Dispatch for various calls for service from citizens. Also initiates fire/EMS calls for service, obtaining appropriate information for safety of all concerned. Provides pre-arrival EMD instructions when indicated to callers with medical emergencies.
Shift Preparation:Possesses and maintains ability to work rotating shifts, holidays, and overtime as needed and assigned. Participates in roll call. Maintains awareness of assignment activities. Maintains personal and departmental equipment in
Social Skills:Establishes and maintains effective relationships with peers, supervisors and the public. Asserts self when necessary to confront or exert control over others.
Verbal Skills:Speaks English clearly and converses effectively with persons of divergent ethnic, cultural and educational backgrounds. Projects voice clearly and forcefully when necessary while under personal stress. Able to communicate effectively on the radio systems and maintain a positive working relationship with those we dispatch for.
Testimony:Must be able to provide credible testimony in a court of law or any other legal proceeding or investigation.
Note: The successful applicant must be able to perform ALL of the above job functions, unassisted, and at a pace and level of performance consistent with actual job requirements.
Other:In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.