CANTON POLICE DEPARTMENT
221 3RD ST SW
CANTON, OHIO 44702
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Updated: January 10, 2022
Job Classification: Telecommunicator
Overview: The Canton Police Department is currently hiring for Telecommunicators! All Candidates must complete a job application, located here, the ECOMM National Exam through the National Testing Network (NTN), and the Personal History Questionnaire (PHQ). You can access the PHQ through your candidate account on NTN.
Candidates must complete ALL the below steps in order to be considered for the position:
*** The National Testing Network offers test fee waivers for candidates that meet certain financial hardship criteria. For those interested, the application and details on this process can be found here.
Salary Information: $20.11 - $27.01
Benefit Information: The City offers a comprehensive package of great benefits! Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance. Time-off benefits include paid vacation, paid holidays, and paid sick leave.
Contact Information:James WoodsCommunications DirectorJames.email@example.com
Department Information: The Communications Center has approximately 20 dispatchers, including both full-time and part-time positions. It is a 24-hour dispatch center that requires a full staff to operate. At times a dispatcher may be required to work overtime to complete a task. Dispatchers are active in many facets of dispatching for city services, coordinating with the Real-Time Crime Center, dispatching safety forces, and de-escalating situations while being progressive in seeking the latest in technology and training to complete our mission of serving the Hall of Fame City. Our Safety Forces family has the opportunities of a large city while instilling that unparalleled feeling of a small hometown. Our dispatchers love what they do and you could too!
City Information: Canton is a city in, and the county seat of, Stark County, Ohio. It is located approximately 60 miles south of Cleveland and 20 miles south of Akron in Northeast Ohio. Canton is chiefly notable for being the home of the Pro Football Hall of Fame and the birthplace of the National Football League. Canton is also home to the William McKinley National Memorial in honor of our country’s 25th president. Canton is currently experiencing an urban renaissance, anchored by its growing and thriving arts district centrally located in the downtown area. Several historic buildings have been rehabilitated and converted into upscale lofts, attracting thousands of new downtown residents into the city. One of downtown Canton’s newest editions, Centennial Plaza, is a vibrant hub for community events and social activities.
Citizenship Required: You must be a citizen of the United States or have legally declared your intention of becoming a United States Citizen
High School Grad/GED: Must have a high school diploma or possess a G.E.D.
Valid OHIO Driver's License: You must possess a valid driver’s license issued by your state of residence
APCO Certification: Preferred but not required
Required Knowledge, Skills, Abilities, and Characteristics: Some knowledge of operation and services normally provided by police, fire, water, and street departments. Basic knowledge of the community, including the location of streets and highways, important structures such as schools, hospitals, and other major facilities. Working knowledge of office equipment and procedures. Working knowledge of business English, spelling, and punctuation. Skill in writing clearly, accurately, concisely, and with appropriate English grammar. Skill in reading and understanding complex technical documents written in English such as laws, ordinances, procedures and training manuals, computer print-outs, and public safety reports. Skill in observing, remembering, and recalling facts and details such as those contained in oral and written directives, radio communications, and telephone communications. Skill in communicating orally with people of various educational, ethnic, and social/cultural backgrounds. Skill in organizing and analyzing a variety of information and applying selected knowledge, which will be learned after employment, in order to decide on an appropriate and reasonable course of action. Skill in exercising tact, self-restraint, judgment, and strategy in dealing with a variety of people in various emotional states. Skill in the use of a typewriter at a minimum of 35 words per minute, to transcribe hand-written copy and/or simultaneous oral communications. Basic map reading skills. The ability to deal tactfully and courteously with the public, agencies, and other employees. The ability to understand and follow oral and written instructions. The ability to accurately comprehend auditory inputs, particularly those inputs received via telephone and radio transmissions. The ability to utilize eyes, ears, fingers, arms, and/or torso in a mobile and coordinated manner. The ability to gain knowledge of various communication and emergency response procedures. The ability to react immediately and precisely to sudden stimuli. The ability to perform duties under stress with speed and accuracy. The ability to sit continuously for long periods in a smoke-free environment with no exterior windows and minimal breaks. Health free from disabling physical or mental defects that would affect the ability to efficiently handle assigned duties. Clear, pleasing voice. Excellent hearing. Mental alertness. Willingness to accept work assignments for day, night, or all-night shifts, weekends, and holidays. Be temperamentally suited to the position, be able to remain alert during periods of inactivity as well as during routines and times of overload.
Special Requirements: Because of the nature of the job, an employee must be able to be reached by telephone. Employment is subject to a background investigation which is conducted by the Police Department. Applicants must not have a record of criminal convictions which would compromise their ability to be granted access to police records information. A hearing and vision test will be required.
****NOTICE OF DRUG TESTING REQUIREMENT****: Pursuant to Civil Service Rule IV (16), applicants are hereby advised that the position of employment being examined for has been declared as "safety sensitive". Accordingly, eligibility is not considered final until drug testing has been successfully completed with a negative result. Applicants who refuse to submit to drug testing or submit and fail such testing will be removed from all safety sensitive eligibility lists upon which their name appears for a period of one year or until the eligibility list(s) expire(s), whichever is shorter. Reinstatement to eligibility list(s) shall be contingent upon successful passage of drug testing under the Commission's control at applicant expense.
****NOTICE OF BACKGROUND INVESTIGATION****: Be advised that candidates may be subjected to a confidential background investigation, including, but not limited to, a criminal record check and driving record check.
**** IMPORTANT NOTICE TO VETERANS****: As provided in ORC 124.23C, any person who has completed service in the uniformed services, who has been honorably discharged from the uniformed services or transferred to the reserve with evidence of satisfactory service, and who is an Ohio resident and any member of a reserve component of the armed forces of the United States, including the Ohio National Guard, who has completed more than 180 days of active duty service pursuant to an executive order of the President of the United States or an act of Congress of the United States may file with the director a certificate of service or honorable discharge (DD-214 – Long version), and upon this filing, the person shall receive an additional credit of twenty percent (20%) of the person's total grade given in the examination in which the person receives a passing grade.
A member in good standing of a reserve component of the armed forces of the United States, including the Ohio National Guard, who successfully completes the member's initial entry-level training shall receive a credit of fifteen percent (15%) of the person's total grade given in the examination in which the person receives a passing grade. Applicants are solely responsible for making Commission staff members aware of previous filings of discharge papers by the application deadline if bonus credit is to be claimed.
RATING: Your name will be placed on a list of eligible candidates upon receiving a passing score. Once the list has been established, your name will remain on the list for a period of one (1) year, or until the position is closed.
Reasonable accommodation in accordance with ADA Compliance will be made available upon request to those qualified applicants in need of it, in order to achieve the essential job functions as described above.
EQUAL EMPLOYMENT: All qualified applicants will receive consideration for appointment without regard to race, religion, color, national origin, sex, political affiliation, age, type of disability, or any other non-merit factor.
Contact Canton Civil Service at (330) 489-3360 with any questions regarding the application process.