Job Information

BLOOMINGTON, CITY OF
109 E. OLIVE ST.
BLOOMINGTON, ILLINOIS 61701
3094342216
http://www.cityblm.org/

Bookmark: http://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobid=2102&jobid=6&agentid=785

Updated: June 14, 2022

Position Title: Public Safety Dispatcher

The City of Bloomington is building an eligibility list for the position of Public Safety Dispatcher. Candidates are required to complete the following to be considered for the position:

NTN's Ecomm National Exam
Public Safety Self Assessment
Typing Test
Ecomm National Computer Simulations (taken separately through your NTN account)
Department Application (found here)

Must submit application on City's website in order to be considered.

Salary Information: $23.64/hr

Benefiit Information:

Healthcare/Wellness

Medical - choice between a lower deductible PPO, an HSA-compatible PPO, and an HMO
All plans administered by BCBS
73% employer subsidy provided, for employee and any covered dependent(s). Working spouse exclusion applies, however, to the Medical Plan
Dental - PPO
Administered by BCBS
50% employer subsidy provided, for employee and any covered dependent(s)
Vision - PPO
Administered by VSP
50% employer subsidy provided, for employee and any covered dependent(s)
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Extensive Wellness program, including an annual Health Club Reimbursement
Employee Assistance Program (EAP) – for assistance with work, health & life topics such as overall wellbeing, relationship management, workplace challenges, addiction, child/elder care resources, legal advice, financial guidance, nutrition & physical health

Paid Time Off (PTO)

2 weeks' vacation, provided on your start date
3 weeks at 5 years of service
4 weeks at 11 years of service
5 weeks at 20 years of service
2 personal days provided each year
Opportunity to earn a Wellness Day each year
1 sick day earned each month, up to a maximum bank of 90 days

Retirement

Automatic enrollment in the Illinois Municipal Retirement Fund (IMRF) Pension – benefit details can be found here
Voluntary retirement options available:
- 457 Account (similar to a 401k)
- Roth IRA
- Additional Voluntary After-Tax Contribution (VAC) plan via IMRF

City/County Information: City of Bloomington / McLean County
Home of Illinois State University, Illinois Wesleyan and Heartland Community College. State Farm Insurance Headquarters, Country Insurance Headquarters, Rivian and Ferrero Rocher.

Population: 76,000

Job Requirements

Age: 18

Citizenship Required: Yes

High School Grad/GED: Yes

Ability to Read/Speak English: Yes

Prior Experience: Experience in general office work with experience in criminal justice and emergency services dispatching a plus.

Necessary Certifications:

Must obtain and maintain required certifications including LEADS certification
Medical Priority Certification as an Emergency Medical Dispatcher
Telecommunicator certifications for Public Safety, Fire, and EMS Dispatch; and certification in New World CAD system, obtaining all certifications within first 60 days of training phase of the job.

Job Description:
Performs specialized work in emergency (i.e. E 911) and non-emergency communications, including screening, receiving, prioritizing and dispatching 911 and non-emergency calls for Police, Fire, and EMS services. Receives incoming calls for assistance and determines which resources to allocate to caller needs.

This list may not include all of the tasks and/or knowledge which may be expected of the employee, nor does it cover all of the specific duties which may be required. Other duties may be assigned.

Answers all emergency calls for service.
Screens incoming calls to determine nature of the problem and appropriate number of personnel and equipment that will be needed.
Operates two-way radio to dispatch and assign appropriate Police, Fire, and EMS personnel and equipment.
Provides pre-arrival medical instructions to callers using Emergency Medical Dispatch procedures.
Operates the Computer Aided Dispatch system (CAD) and Record Management System (EJS) and uses various other law enforcement computer systems to access and disseminate information.
Follows applicable policies, SOP’s, directives and orders relating to call intake and emergency dispatch.
Communicates information pertinent to on-going activities to other agencies, officers and command staff.
Maintains activity logs, warrant files, and Law Enforcement Data Systems (LEADS) information files, both manually and for entry into CAD, and maintains files for all LEADS broadcast information.
Maintains current operating knowledge of all equipment in Communications Center, the EJS system, and other knowledge to main LEADS certifications.
Maintains confidentiality of sensitive and protected information as required by law and department policy.

General Skill Levels:
Knowledge of:

The geography of the City of Bloomington.
Modern public safety communication practices, procedures, techniques, and equipment, and applicable laws, ordinances, rules, regulations and standard operating procedures related to emergency public safety communications.
Emergency services dispatch systems and interagency information sharing systems.
Thorough knowledge of various City, state, and federal codes and requirements for appropriate handling of sensitive information.

Skills:

Use dispatch systems and other department-specific applications, as well as word processing, spreadsheet, Internet and e-mail software.

Ability to:

Enter data at a rate of 40 wpm while maintaining telecommunication contact.
Manage multiple tasks, including data entry, receiving phone calls, receiving and issuing radio transmissions, and complete all communications in a timely and accurate manner.
Maintain effective working relationships with other employees, City and community officials and the general public.
Deal with the public firmly, courteously, and tactfully in both emergency and routine situations.
Understand and follow general oral and written instructions.
Speak in a clear and concise voice.
Remain calm and take control in an emergency situation.

Working Conditions:
Work is performed in office and emergency services communications center environment, in emergency and stressful situations. The employee is frequently required to use hands to operate a variety of communication devices. The noise level in the work environment ranges from quiet to moderately noisy.

Apply Now >