METCAD, CHAMPAIGN COUNTY 911
1905 EAST MAIN STREET
URBANA, ILLINOIS 61802
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Updated: May 28, 2020
Job Classification: Telecommunicator I
METCAD, Champaign County 911 is continuously hiring for Telecommunicator I. The ECOMM National test is required before moving forward.
The next group of candidates will be pulled on June 30th, 2020.
All candidates are required to complete the NTN application, the NTN Typing Test, ECOMM National Computer Simulations, and sign the Attestation. The Attestation can be submitted by uploading to your NTN account.
Salary Information: Starting Salary is $22.5674/hr or $46,940/year
Benefit Information: This position is covered under the City of Champaign AFSCME Bargaining Unit labor agreement. AFSCME employees receive paid sick leave, personal leave, vacation, and 10 City holidays per year. Other benefits include health insurance, life insurance, and participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as a tax-deferred savings plan, the Municipal Employees Credit Union, and an Employee Computer Purchase Program.
Department Overview: The position of Telecommunicator I at METCAD 9-1-1 is a unique and rewarding opportunity to provide critical and often lifesaving community service to the residents and visitors of Champaign County. The position of Telecommunicator requires the special ability to work in a fast-paced, high-stress environment while providing a calm and caring response to calls for assistance. In 2019, METCAD answered 243,547 calls including 8,053 emergency and 159,494 non-emergency calls and dispatched 153,521 of those calls to 37 police and/or fire departments in Champaign County.
METCAD is looking for motivated, public-service oriented individuals to uphold the Mission Statement of “Public Safety through Quality Service” and our Core Values of “Respect for Others, Teamwork, and Customer Service.”
The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion. The City of Champaign is an Equal Opportunity Employer. Women, minorities, and individuals with disabilities are encouraged to apply.
Area Information: Established in 1833, Champaign County covers a land area of approximately 997 square miles in East Central Illinois. Home to the University of Illinois at Urbana-Champaign, Parkland College, and top employers like Carle, OSF HealthCare, Busey Bank, and the City of Champaign, Champaign County has a diverse range of industries including manufacturing, distribution, technology, medical, agriculture, and healthcare, among others. The County has attractive lifestyle amenities such as a short commute time; affordable living; close proximity to major Midwest cities such as Chicago, Indianapolis, and St. Louis; access to award-winning public transportation; beautiful parks and public trail system; plus all of the cultural and diverse opportunities that come with living in a renowned Big Ten university town.
US Citizen: U.S. Citizen or legally authorized to work in the United States (must meet I-9 requirements at time of hire)
High School Grad/GED: High school diploma or equivalent by date of hire
Prior Experience: Prior dispatching, customer service delivery, and computer experience all preferred.
Necessary Certifications: Successful acquisition of LEADS, EMD (Emergency Medical Dispatch), CPR, and NIMS (National Incident Management Systems courses 100 and 700) certifications required for independent assignment.
Informational Meeting: An informational meeting will be held on 6:00 pm CST on Thursday, August 27, 2020, location TBD.
Topics to be covered include:
METCAD 9-1-1 overview
Telecommunicator I job description, responsibilities and requirements
Salary and benefits
Hiring and selection process
**Candidates who attend the informational meeting may be eligible for a test voucher**
Job Description: GENERAL STATEMENT OF DUTIES
Performs communication work for police, fire and ambulance services; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS
Employees in this class are responsible for emergency dispatching requiring excellent organization, communication and customer services skills; ability to interact with citizens in difficult situations; ability to handle multiple tasks simultaneously; ability to efficiently and accurately enter and retrieve confidential information to /from local, state, and national criminal justice databases; and ability to work independent assignment. The work is performed through independent assignment in accordance with department, policies and procedures. General supervision is received from a Telecommunicator II. Work shifts and days off are variable; must be available and willing to work voluntary and mandatory overtime including holidays and weekends.
ILLUSTRATIVE EXAMPLES OF WORK
Additional Information: Shift Schedules – METCAD 9-1-1 is a 24 hours/day, 365 days/year operation. Minimum staffing levels during all shifts. Shift schedules are 7am-3pm, 3pm-11pm, 11pm-7am with two consecutive days off per week. Shifts include weekends, holidays, and personally important days, such as birthdays, anniversaries, religious days, etc. Shift sign-up is based on seniority so newly hired telecommunicators are typically assigned to evening and night hours. Voluntary and mandatory overtime is assigned, sometimes on short notice, to maintain minimum staffing levels, which may require employees to change or cancel personal plans.
Training Program - The training program for new Telecommunicators is fast-paced and intensive, requiring the ability to learn, retain and retrieve a large volume of information while constantly learning new information (names and locations of METCAD agencies, computer codes, radio activity codes, officer badge numbers, etc.). Training is approximately six months, broken into multiple steps for call taking, fire dispatch, and police dispatch. Trainees receive daily written and verbal reports on their performance and progress.
Working Conditions - The dispatch room is approximately 2,000 square feet and has 9 individual workstations. This allows for easy communication but results in very little privacy while handling work. When people call 9-1-1 they are often in a state of panic or frustration and telecommunicators must be prepared to assist them. Frequent calls received are for domestic violence, suicidal subjects, medical emergencies, as well as handling incoming radio traffic from officers, firefighters, and other public safety personnel. Callers may be angry, hysterical, or are in desperate need of assistance.