Job Information

SEMINOLE COUNTY SHERIFF'S OFFICE
100 ESLINGER WAY
SANFORD, FLORIDA 32773
407-665-6621
http://www.seminolesheriff.org/employments.aspx

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Bookmark: http://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobid=1120&jobid=6&agentid=709

Updated: August 09, 2018

Job Classification: Full Time 911 Operator

***** INVITATION ONLY TESTING PROCESS *****

Only those applicants who submitted an employment application through the Seminole County Sheriff’s Office website AND subsequently received a Seminole County Sheriff’s Office invitation to register for national Testing Network's ECOMM National testing are authorized to proceed. If you have not, and are interested in this position, please visit the employment section of our website www.seminolesheriff.org.

Salary Information: Minimum starting pay is $12.53/hour or $26,062.40 annually. *Commensurate experience will be considered.

Benefit Information: Personal time off program, paid holidays, paid health insurance, Florida Retirement System.

Department Overview: See Seminole County Sheriff’s Office website at www.seminolesheriff.org

Contact Information:
Rebecca Butt
Human Resources Analyst
407-665-5039
rbutt@seminolesheriff.org

Job Requirements

Age: 18

US Citizen: Lawful to work in the US for unlimited duration.

High School Grad/GED: Yes

Valid FLORIDA State Driver's License: Must possess a valid Florida driver’s license or Florida ID upon hire

Specific Disqualifiers:

Cannot have used or purchased marijuana within the last three years prior to application date
Cannot have used or purchased any type of illegal or controlled substance, excluding marijuana, within the last ten years prior to application date.
No DUI arrests within the last ten years prior to application date
Any misdemeanor conviction (including but not limited to where adjudication was withheld) or pretrial diversion program participation for any offense involving moral character, false statements, perjury or domestic violence within the last five years prior to application date
Any conviction or pretrial diversion participation for any domestic violence offense
No felony convictions (including but not limited to where adjudication was withheld)

Job Description: This position is responsible for handling 911 calls and incoming non-emergency calls for service. Provides optimum customer service to callers under significant emotional strain and stress. Performs effectively and efficiently in a fast-paced environment.

Essential Functions:

Provides customer service to the citizens of Seminole County, internal customers, and outside agencies
Answers emergency and non-emergency calls via 9-1-1 system and non-emergency telephone lines
Extracts necessary information from citizens, including evaluating calls to determine the nature and urgency of the call
Effectively and efficiently communicates information to dispatch personnel via a computer aided dispatch program
Operates a computer-aided-dispatch console consisting of a multi-button telephone system and computer terminal
Communicates and coordinates with outside agencies when necessary

Minimum Qualifications:

Must submit a pre-screen questionnaire with notarized background investigation waiver, which can be obtained from our department website www.seminolesheriff.org
Must be able to type 35 correct words per minute. A typing test will be required as part of the pre-screening process
Must be willing to work nights, weekends, and holidays. Mandatory attendance may be required for coverage during community and natural disasters
Must be able to speak clearly and distinctly
Ability to communicate effectively in both oral and written form
Ability to receive information audibly and visually
Knowledge of or ability to learn Seminole County geography

Additional Requirements:

Must successfully pass a thorough background investigation, which includes, but not limited to, past employment/education verification, driver’s license review, credit history, prior drug use history, arrest/conviction record, and computerized voice stress analysis test.
Must successfully pass a medical examination to include a drug screen
Must successfully pass a psychological examination

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