Job Information

ORANGE COUNTY FIRE RESCUE
6590 AMORY COURT
WINTER PARK, FLORIDA 32792
407-836-9000

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Updated: August 07, 2019

Job Classification: Emergency Dispatcher

Orange County Fire Rescue is currently building an eligibility list for future Emergency Dispatcher positions. The department requires passing ECOMM National scores.

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We have been consistently recognized as a “Top 100 Family Friendly Company,” facilitating a healthy work-life balance.

This position functions as a Dispatcher for emergency and non-emergency responses for the Orange County Fire Rescue Department. General supervision is received from the Dispatcher Supervisor or Dispatcher II, who reviews work and evaluates performance based on efficiency, effectiveness and adherence to established procedures.

Occasionally, on potentially life-threatening situations, the Emergency Dispatcher will provide pre-arrival medical or fire instructions, until the first responding Fire-Rescue unit arrives on the scene. These are in depth advanced level instructions given in time-critical situations, where correct evaluation, verification, and advice are essential. There are currently multiple positions available.

Salary: $14.85 per hour.

Job Requirements

Representative Duties:

Answers multi-line telephone system.
Process Emergency and non-emergency phone calls.
Transmits and receives transmissions on a complex 800 MHz trunked radio system.
Make decisions as to categorization of emergencies received from 9-1-1 calls.
Strategic selection of emergency fire and/or rescue apparatus to accomplish the goals of saving lives and property.
First Responder to medical emergencies.
Uses computers, telephones, radios, maps and printed resource materials to process emergency information accurately and quickly.
Performs other related duties as required.

Minimum Qualifications:

High School Graduate plus one (1) year experience with computers and/or communications systems; experience operating multi-line phone systems and/or call center experience; or an equivalent combination of education, training, and experience.
Must have a clear and easily understood voice.
Successful completion of dispatcher assessment which includes data entry, spelling, decision making, etc.
Must obtain Emergency Medical Dispatcher (EMD) certification within one year of employment and maintain certification while employed. All employees are required to complete EMD refresher training every two years.
Must obtain Florida 911 Public Safety Telecommunicator (PST) certification within one year of employment and maintain certification while employed. Employees are required to complete PST refresher training every two years.
Must obtain Emergency Fire Dispatcher (EFD) certification within one year of employment and maintain certification while employed. All employees are required to complete EFD refresher training every two years.

Training: This position requires a very intensive training period of both classroom and on-the-job training. Much of this training requires independent study. The initial training period is up to twelve months; a course in advanced first aid and telephone techniques for giving pre-arrival instructions will be provided. Must complete agency provided training within prescribed time limits of policy and procedure.

Educational Requirements: If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Veterans Preference: If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting.

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