ORANGE COUNTY FIRE RESCUE
6590 AMORY COURT
WINTER PARK, FLORIDA 32792
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Updated: August 15, 2022
Position Title: Dispatcher Trainee
Orange County Fire Rescue Communications is currently hiring for Dispatcher Trainee.
All candidates must complete an Orange County application located at Job Openings (ocfl.net) by midnight on August 19, 2022.
ALL candidates must pass the ECOMM National exam through National Testing Network by August 19, 2022.
All candidates must complete the National Computer Simulations test located in your candidate profile on National Testing Network by August 19, 2022.
After successful completion of the Dispatcher Trainee requirements, as described in the Notes section of this job posting, Trainees will be eligible to move to a Dispatcher position at a pay rate of $18.37/hour.
Benefit Information: Annual personal and sick leave, 10 paid holidays, group health insurance (medical, dental, and vision), Florida Retirement System, deferred compensation plans, educational reimbursement. Upon completion of academy training, employees are assigned to a 12-hour shift (rotating 16-week day and night shifts) with built-in overtime.
Department Overview: Orange County Fire Rescue is the largest fire and rescue department in Central Florida. It serves more than 1,000, 000 citizens and visitors The mission of the Orange County Fire Department is to provide fire suppression, emergency medical and community risk to ensure our community can enjoy a high quality of life and property protection delivered with compassion and integrity.
City/County/Area Information: Orange County Fire Rescue Communications receives emergency calls, determine the appropriate response of emergency resources, dispatch resources, and provide updated information to the responding resources. This is accomplished by the Emergency Dispatcher. This critical position obtains all pertinent information to establish the correct medical or fire response.
The Emergency Dispatcher also provides pre-arrival medical or fire instructions, until the first responding Fire-Rescue unit arrives on the scene. These are in depth advanced level instructions given in time-critical situations, where correct evaluation, verification, and advice are essential.
Required Testing: This position requires eligible applicants to successfully complete a minimum emergency communication skill standards test that is conducted through the National Testing Network (NTN). If you have previously taken the ECOMM test within the last 12 months, please forward your results to: FR-CommunicationsAdmin@ocfl.net.
If you have not yet taken the NTN ECOMM test, the virtual testing is available online at www.nationaltestingnetwork.com. Eligible candidates will be given a voucher code to cover the testing fee.
*To receive a voucher code for the NTN ECOMM test, please contact Tedra Poitier with Orange County Fire Rescue Communications Administration at 407-836-9111 or FR-CommunicationsAdmin@ocfl.net.
Candidates should not sign up for a test date unless they are planning to complete the testing process.
It is important for eligible candidates to read all of the virtual testing instructions on the NTN website prior to scheduling an exam to ensure their computer system and set up are meeting all testing requirements to prevent rescheduling for another virtual exam and fee.
The NTN ECOMM test will be available for eligible candidates from July 1, 2022 through August 19, 2022. If you have any questions, please contact Tedra Poitier at 407-836-9111 or FR-CommunicationsAdmin@ocfl.net.
Offers of employment: Any offer of employment will be contingent on successfully passing Orange County Fire Rescue's pre-employment process, which includes, a Level II criminal background screening, drug and physical test, polygraph test, fingerprints and reference check.
By accepting a Dispatcher Trainee position, the new hire Dispatcher Trainee will agree to complete the Dispatcher Trainee requirements in the prescribed timeframe in order to be promoted to a Dispatcher role.
Citizenship Required: Yes
High School Grad/GED: Yes
Valid FLORIDA Driver's License: Yes
Ability to Read/Speak English: Yes. Must be able to read, write, understand and speak English clearly.
Vision: Vision and hearing must meet minimum standards for job performance.
Academy Certification: Must obtain CPR certification. Must obtain Emergency Medical Dispatcher and Emergency Fire Dispatcher within one (1) year of employment and maintain certification while employed. Must obtain the Florida 911 Public Safety Telecommunication (PST) certification within one (1) year and maintain certification while employed.
Additional Requirements: Trainee must obtain Florida 911 Public Safety Telecommunicator (PST) certification within one (1) year of employment and maintain certification while employed. Employees are required to complete PST refresher training every two (2) years.
Dispatcher Trainees must obtain Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications within one (1) year of employment and maintain certifications while employed. Employees are required to complete EMD and EFD refresher training every two (2) years.
This position requires a very intensive training period of both classroom and on-the-job training. Much of this training requires independent study. The initial training period is up to twelve months; a course in advanced first aid and telephone techniques for giving pre-arrival instructions will be provided. Must complete agency provided training within prescribed time limits of policy and procedure.
Preferred Qualifications: Bilingual is a plus. Previous dispatch, emergency communication center or call center experience.
Veterans Preference: If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation is be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.
Educational Requirements: If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.