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ORANGE COUNTY FIRE RESCUE 6590 AMORY COURT WINTER PARK, FLORIDA 32792 407-836-9000
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Updated: November 16, 2023
Job Title: Dispatcher Trainee, Fire Rescue
Location: Fire Communications
Regular/Temporary: Regular
Overview
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that affect Central Florida and shape the future of our community.
The Fire Rescue Communications Department is seeking Dispatcher Trainees. Dispatcher Trainees participate in training activities associated with preparing for the Florida Public Safety Telecommunicators examinations for 911 Public Safety Telecommunicators (PST). Applicants must meet minimum qualifications for this position, including assessments, as part of the qualification process. Trainees must successfully complete all requirements for Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) and complete the alarms in progress (AIP) and emergency call taking assessment. The start date for these positions is early summer 2022.
Representative Duties
Receive 232 state-mandated training hours for PST.
Attend and participate in the Emergency Telecommunicator Course (ETC) classes.
Attend and participate in the Emergency Medical Dispatch (EMD) classes.
Attend and participate in the Emergency Fire Dispatch (EFD) classes.
Attend CPR training.
Training on the Computer Aided Dispatch (CAD) system.
Training on the 911-phone system.
Training on the 800 MHz radio system.
Trainees must successfully complete the alarms in progress (AIP) and emergency call taking assessment within one (1) year of employment.
Minimum Qualifications
High School graduate or equivalent plus one (1) year experience in either computers, customer service or data entry or an equivalent combination of education, training, and experience
If applicant meets the minimum qualifications, the applicant must also successfully complete a Dispatcher assessment, which includes data entry, spelling, decision-making, etc. as part of the application process. Please see detailed assessment information in Notes section of the job posting.
Notes:
Required Testing: This position requires eligible applicants to successfully complete a minimum emergency communication skill standards test that is conducted through the National Testing Network (NTN). If you have previously taken the ECOMM test within the last 12 months, please forward your results to: FR-CommunicationsAdmin@ocfl.net.
If you have not yet taken the National Testing Network ECOMM test, the virtual testing is available online at www.nationaltestingnetwork.com. Eligible candidates will be given a voucher code to cover the testing fee.
*To receive a voucher code for the NTN ECOMM test, please contact Tedra Poitier with Orange County Fire Rescue Communications Administration at 407-836-9111 or FR-CommunicationsAdmin@ocfl.net.
Candidates will not be given a voucher code until they have completed and submitted an internal application with Orange County Government (www.ocfl.net). Candidates should not sign up for a test date or enter a voucher code until they are prepared to complete the testing process.
It is important for eligible candidates to read all of the virtual testing instructions on the NTN website prior to scheduling an exam to ensure their computer system and set up are meeting all testing requirements to prevent rescheduling for another virtual exam and fee.
The online NTN ECOMM test will be available for eligible candidates from September 22, 2022 through October 31, 2022.
The NTN ECOMM test will also be offered in person at Orange County Fire Rescue Headquarters:
6590 Amory Court, Winter Park, FL 32792 on the following dates:
October 15, 2022 (Saturday) 9 a.m.- 12 p.m.
October 22, 2022 (Saturday) 9 a.m. - 12 p.m.
To sign up for an in person testing session, please contact Tedra Poitier at 407-836-1111 or email FR-CommunicationsAdmin@ocfl.net. A voucher code will not be needed for the in person testing.
Offers of employment: Any offer of employment will be contingent on successfully passing Orange County Fire Rescue's pre-employment process, which includes, a Level II criminal background screening, drug and physical test, polygraph test, fingerprints and reference check.
By accepting a Dispatcher Trainee position, the new hire Dispatcher Trainee will agree to complete the Dispatcher Trainee requirements in the prescribed timeframe in order to be promoted to a Dispatcher role.
The requirements are:
Trainee must obtain Florida 911 Public Safety Telecommunicator (PST) certification within one (1) year of employment and maintain certification while employed. Employees are required to complete PST refresher training every two (2) years.
Dispatcher Trainees must obtain Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications within one (1) year of employment and maintain certifications while employed. Employees are required to complete EMD and EFD refresher training every two (2) years.
This position requires a very intensive training period of both classroom and on-the-job training. Much of this training requires independent study. The initial training period is up to twelve months; a course in advanced first aid and telephone techniques for giving pre-arrival instructions will be provided. Must complete agency provided training within prescribed time limits of policy and procedure.
Application Deadline
Posting Open Date: September 22, 2022
Posting Close Date: October 22, 2022
Subject to close without notice
Salary
$16.50/hour
After successful completion of the Dispatcher Trainee requirements, as described in the Notes section of this job posting, Trainees will be eligible to move to a Dispatcher position at a pay rate of $18.37/hour.
Address
The work location for this position is:
Orange County Fire Rescue Headquarters
Winter Park, FL 32792
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation is accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
