DENVER CITY AND COUNTY
201 WEST COLFAX AVE
DENVER, COLORADO 80202
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Updated: November 24, 2020
Job Classifications: Emergency Communications Technician
****Testing for this position is by invitation only. To learn more about this opportunity and to apply for the position go to denvergov.org/jobs or click here****
Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver.A 9-1-1 Emergency Communications Technician is a call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing and problem-solving skills while adhering to established procedures.
Education: Graduation from high school or possession of a GED Certificate
Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.
Licensure and/or Certification: Possession of CPR Certification prior to the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
Possession of EMD Certification issued by NAED prior to the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass an online test every two years to maintain certification.