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AURORA, CITY OF, POLICE DEPARTMENT 1200 E. INDIAN TRAIL AURORA, ILLINOIS 60505 (630)256-3430 https://www.aurora-il.org/1457/Join-APD
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Updated: April 30, 2025
Telecommunications Operator I
(911 Dispatcher)
The City of Aurora has opened testing and is accepting applications to establish an eligibility list for the position of Telecommunications Operator (911 Dispatcher) with the Aurora Police Department.
Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to: Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center; Perform constant data entry and retrieve information from a variety of computer systems; Extract data and record essential information during emergency calls; Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems; Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided); Perform general clerical duties; Other duties as assigned related to position.
This position requires a high school diploma or GED equivalent. Candidates must be able to pass the job simulation test and type 40 WPM corrected (with 90% accuracy). Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask. Required to work rotating shifts during training. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime. Spanish bilingual skills desired.
Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test.
This is a full-time, union position. Beginning hourly pay is $30.11/hour, after 6 months $30.80/hour. An increase will also be given after 1 year in the position; and annual increases thereafter. Excellent benefit package is included.
UNION BENEFITS
The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:
How to Apply:
*There is a non-refundable base fee of $46.00 for testing and an additional cost for each department where you indicate you want to apply. Payments are made electronically using a credit card.
Please note: Candidates must submit an application and have successfully completed and met the cutoff scores for the job simulation test and typing test for further hiring consideration. Application status and notifications will be available through your UKG applicant profile.
Applications and test scores will be reviewed the 1st and 15th of every month. Posting will remain open until vacancies are filled. Posting may also close without further notice.
Contact Information:City of AuroraHuman Resources Department44 E. Downer PlaceAurora, IL 60507(630) 256-3430
To learn more about the City of Aurora, IL, visit: https://www.aurora-il.org/1111/About-Our-City
City Information: The City of Aurora is the second-largest city in Illinois with a population of approximately 200,000. The City of Aurora is 46 square miles and is one of only three cities in the state to span four counties: Will, Dupage, Kane, and Kendall.
