SEMINOLE COUNTY EMERGENCY FIRE/EMS COMMUNICATIONS
150 BUSH BLVD
SANFORD, FLORIDA 32773
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Updated: February 18, 2020
Job Classification: Emergency Communications Dispatcher
candidates should submit their ECOMM National testing results, ECOMM Computer Simulations, and their Typing Test via NTN as soon as possible. This position will remain open until filled.Interested candidates should complete their ECOMM National testing results, ECOMM Computer Simulations, and their Typing Test via NTN as soon as possible forwarding the test results to Seminole County. The department requires the candidate to complete an application at https://www.governmentjobs.com/careers/seminolecountyfl
Seminole County Emergency Communication Center offers a structured career pathway that develops skill sets and earning potential that can advance team members from an Emergency Communication (EComm) Dispatcher Trainee starting salary $14.43 to Dispatcher III at $19.58 per hour within 12-24 months of hire.
Emergency Communication Dispatcher Career Pathway :
Other Potential Career Path Opportunities:
Benefits: Annual leave and sick leave, paid holidays, group health insurance (medical, dental, & vision), disability insurance, Florida Retirement System, deferred compensation plans. Upon completion of New-Hire Orientation program, employees are assigned to a regular shift.
Department Overview: Seminole County is the 13th largest County in the State of Florida by population with a total population of approximately 450,000 residing in approximately 350 square miles North of Orlando. Seminole County's Fire Department, with its partner cities, provides fire protection, rescue and emergency medical service, and hazardous materials, and all hazards fire department providing emergency services for visitors and residents. Combined City and County fire rescue resources currently number approximately 700 employees delivering service from 31 fire stations. All Departments provide advanced life support emergency medical services and transport. Seminole County Fire/EMS Emergency Communications Center, under the direction of the Seminole County Fire Department, currently employs thirty-four (34) 9-1-1/EMD/EFD certified fire rescue Emergency Communication Officers in a consolidated Countywide Emergency Communications Center that support citizens that call 9-1-1 for help and Fire/EMS field unit response.
Academy Certification: Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and maintain these certifications as required for continued employment in the position.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
Essential Functions: Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County
Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines
Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call
Utilize emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are enroute
Study and maintain familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County
Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system.
Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications
Responsible for dispatching the closets and most appropriate Fire/EMS unit(s)
Responsible for tracking of the status and location of all fire apparatus and fire investigators
Transmits messages and information to Fire/EMS units responding to calls
Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shut-offs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance)
Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries
Answers after hours calls for various departments of the County.
Consults supervisor on non-routine matters
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Additional Duties: Performs other related work as required.
In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.
Must be willing to work rotating shifts, nights, weekends, holidays, which may include being called in for minimum shift coverage, and community and natural disasters.
Additional Requirements: Knowledge of or ability to learn Seminole County geography.
Knowledge of or ability to learn proper radio operation and dispatching procedures.
Ability to operate two-way radio equipment.
Ability to operate a computerized multi-mode telephone system.
Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously.
Ability to deal with the public in a compassionate and effective manner.
Ability to deal professionally with the general public, commanding officers, law enforcement and other officials;
Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice
Ability to communicate effectively in both and written form.
Ability to follow oral and written directions
Ability to display sound judgement and take decisive action
Ability to process and respond to large amount of information
Ability to work in a team environment
Ability to maintain effective working relationships
Ability to type 35 correct words per minute
Strong computer skills and ability to work multiple software programs simultaneously
Ability to remain calm and focused under emergency conditions.
Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure
Ability to answer multi-line telephone.
Ability to read maps.
Must possess and maintain a valid Florida Driver's License or Florida Identification.
All employees must attend Seminole County Required Trainings.
Department Specific trainings per position may be required.
Working Conditions: The work environment for this position is a high volume emergency call center setting. Work typically involves sitting at a desk answering a phone and dispatching calls on a radio for long periods of time.
What else do you need to know?: This position answers incoming emergency and non-emergency calls for emergency services via phone, text and radio(s). Provides emergency medical and fire dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, utilizes and monitors multiple advanced computerized systems and interfaced applications, communicates via radio to units and processes the calls by documenting detailed transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress.
What do you need to know about becoming Seminole County Emergency Communication Officer?: The 911 communications Telecommunicator is a nationally recognized profession. In 2012, the State of Florida passed legislation requiring any person employed as a 911 Public Safety Telecommunicator (PST) to obtain a 911 State Certification. As a result, the PST must complete a certified training program that consists of not less than 232 hours within 12 months of employment. At the conclusion of the training, the PST must pass a State exam similar to that of a Police Officer, Fire Fighter or Emergency Medical Technician. The exam is administered by the Florida Department of Health (DOH). Additionally, the certification must be renewed every two years by attending a minimum of 24 hours of annual training.
Seminole County Emergency Communications subscribes to the International Academies of Emergency Dispatch protocol (EMD/EFD) which require specialized training and certifications of all 911 Officers. This certification, administered through ProQA/Priority Dispatch, ensures that all medical and fire-related calls are handled with the most current national practices, training and technology to ensure life-critical and property support are being met and offered to all citizens of Seminole County.