COOK COUNTY SHERIFF'S POLICE DEPARTMENT
9511 WEST HARRISON
DES PLAINES, ILLINOIS 60016
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Updated: February 04, 2020
Job Classification: Telecommunicator/911 Communications
The Cook County Sheriff's Office is currently hiring for Telecommunicator/911 Communications. To be considered for this round of hiring, all testing must be completed by March 8, 2020.Candidates must also fill out the department application here (https://cookcountyil.taleo.net/careersection/300/jobsearch.ftl?lang=en) by 11:59pm CT March 8, 2020.
Salary Information: Starting pay is $29.368 Hourly
Benefit Information: Eligible for Full-time benefits ** Some restrictions may apply**
Department Overview: The Cook County Sheriff’s Police Department Emergency Communications Center, located in Des Plaines, Illinois is seeking applicants for the position of Telecommunicator. The center has a staff of 98 employees that includes 73 Telecommunicators and 10 Supervisors. The center continues to rapidly grow as additional agencies are consolidated into the Cook County ETSB. The service population is increasing from 177,000 to 245,000 residents in early 2021. The center staff will expand from 73 Telecommunicators to 82 Telecommunicators to accommodate this increase. Qualified candidates will be placed on an eligibility list. Telecommunicator's starting pay is $61,085 with a top off pay of $83,740. Telecommunicators receive an excellent benefits package as well as ongoing training opportunities. View our recruitment video at https://cookcounty911.com/careers/
The Emergency Communications Center is a multi-jurisdictional operation that receives and dispatches police, fire, and emergency medical service requests for service in Cook County, as well as Metra rail lines located in Cook, DuPage, Kane, Kenosha (WI), Lake, McHenry, and Will counties. The Telecommunicator position supports a twenty-four (24) hour, seven (7) days a week operation where applicants must have the ability to work rotating shifts that include weekends and holidays. Telecommunicators are responsible for answering Emergency 911 and non-emergency calls for all unincorporated areas of Cook County, as well as assisting those jurisdictions that do not have Emergency 911 systems or contract dispatch agencies. Telecommunicators enter all emergency data into the Premier One Computer Aided Dispatch (P1 CAD) system. The Telecommunicator, from the information received, determines the nature of the call (police, fire, EMS, or other emergencies) and assigns its priority using designated codes and dispatches the appropriate beat car to the scene using the radio and P1 CAD system. Telecommunicators are responsible for entering, retrieving and accurately interpreting the information contained in the Law Enforcement Agencies Data System (L.E.A.D.S.) and the National Crime Information Center (NCIC) system and for responding to public works, utilities, and community service calls for assistance and/or repair.
Area Information: Housed in a former high school that served as the setting for a 1980's 'brat pack' film, the Cook County Sheriff's Police 911 Communications Center is the nerve center of Illinois' third-largest police department.
Population: Cook County est 5,194,675
Age: As of the date of application, candidates must have reached their 20th birthday.
US Citizen: Yes
High School Grad/GED: Possession of a High School Diploma or General Education Development (G.E.D.) test certificate.
Valid ILLINOIS State Driver's License: Possession of a valid Driver’s License. (The Sheriff’s Police Department Emergency Communication Center is in Des Plaines, Illinois; the location has limited access to public transportation).
Ability to Read/Speak English: Yes
Vision: Must successfully pass a hearing and vision test.
Prior Experience: Preferred
Minimum Qualifications : Typing skills (30 w.p.m. with 90% accuracy), familiarity with computer keyboards and data inputting, clearly legible handwriting and proficiency in spelling.
Must successfully pass written examination(s).
Must successfully pass an oral interview panel.
Must successfully pass a hearing and vision test.
Must successfully pass background investigation(s).
Must meet all unit requirements to the satisfaction of the Director of Communications within the contracted three hundred and sixty-five (365) day probationary period.
Must possess the ability and willingness to work any or all assigned shifts of a twenty-four (24) hour day period and be available to emergency call-in; overlapping of shifts and/or overtime may be required.
Must successfully obtain certification from the State of Illinois as a Law Enforcement Agencies Data System (LEADS) Operator within ninety (90) days of hire and maintain current certification throughout course of employment.
In addition to fully completing an application and meeting all noted minimum requirements, all applicants MUST successfully complete testing offered.
One (1) or more years of professional, full time work experience as a 9-1-1 police dispatcher in the last 3 years.
One (1) or more years of professional work experience in the use of the Premier One Computer-Aided Dispatch (P1 CAD) system.
Possession of a current Law Enforcement Agencies Data System (LEADS) certification.
One (1) or more years of professional, full time work experience in a multijurisdictional 9-1-1 Center.
One (1) or more years of professional, full time work experience as a Police 9-1-1 Dispatcher AND trained as an Emergency Medical 9-1-1 Dispatcher AND/OR a Fire 9-1-1 Dispatcher.
Completion or current enrollment in a Public Safety Communications course resulting in obtaining a vocational training certificate.
Necessary Certifications: Must successfully obtain certification from the State of Illinois as a Law Enforcement Agencies Data System (LEADS) Operator within ninety (90) days of hire and maintain current certification throughout course of employment.
Specific Disqualifiers/Behaviors: Felony, Criminal Activity Disqualifiers: Must successfully pass background investigation(s).
Driving Disqualifiers: Possession of a valid Driver's License.
Knowledge, Skills, and Abilities: Actively listens to others and understands their needs and situations; writes and speaks English in an understandable manner; assertively controls conversations in order to quickly and accurately gather pertinent information and communicates this information professionally and precisely to the proper recipient.
Reads and understands correspondence, directives and General Orders; willingness to support and carry out directive and the mission of the agency.
Acts in a decisive manner, using good judgment; assesses problems and situations; anticipates needs and evaluates alternatives; deals professionally with emergency and stressful situations to avoid over-reaction; maintains flexibility in adjusting to situations and procedures.
Deals with people with a high degree of personal integrity; sensitive to other’s problems without direct involvement; excludes personal biases from work performance; has ability to accept criticism and/or discipline; has tact and diplomacy; strives to promote a cooperative atmosphere in the Communications Center and maintains a positive attitude.
Must have emotional stability, self-motivation, loyalty and commitment to the organization, to include the County, as well as agencies the 9-1-1 Center serves; willingness to take the initiative; be dependable; display maturity in relationships with others; have good personal appearance and self-confidence.
Ability to represent the organization to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all radio, telephone, computer and personal contract.
Detects and corrects errors; performs multiple tasks simultaneously; coordinates heavy workloads to maintain organization and utilizes work time properly and productively.
Successfully acquires working knowledge of radio equipment, telephone and computer functions during probationary period; updates and maintains such knowledge on a continuous basis; acquires and applies knowledge of equipment limitations and alternatives.
Possess knowledge of the service area, surrounding area and cooperating agency procedures and resources.
Possess the ability to quickly learn new information and initiate improvements in both technical and procedural areas.
Ability to work up to twelve (12) hours at a time, continuously wearing a communications headset that will cover one (1) ear or fit within the ear canal of an ear, while retaining the ability to hear and understand other outside sound sources not coming to this ear piece; ability to read and discern visual images on a variety of media; ability to remain seated at the same workstation for up to twelve (12) hours at a time, while maintaining the ability to type accurately on a computer keyboard, all while conversing with callers.
Must be able to work any and all shifts of a twenty-four (24) hour, per day period.
Must be able to report for mandatory overtime, four (4) hours before the start of your scheduled shift OR four (4) hours after your scheduled shift.
Must be able to speak and express oneself in a clear and articulate manner.
Possess knowledge of techniques and procedures used in operating emergency communications equipment.
Possess knowledge of customer service standards and best practices.
Possess knowledge of applicable Law Enforcement Agencies Data System (LEADS)/National Crime Information Center (NCIC) system and guidelines.
Possess skill in operation emergency communications radio equipment.
Possess skills in empathetic listening techniques.
Miscellaneous Requirements: WORKING CONDITIONS: This position is in a call center environment, with exposure to multiple computer screens and requires work under stressful conditions. Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time and continuously wearing a headset which restricts movement in the work area.
The hours of operation are twenty-four (24) hours a day, three hundred and sixty-five (365) days a year.
The employee is primarily scheduled for shift work hours and work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, weekends, evenings and nights.