Job Information

LAS VEGAS, CITY OF
495 S. MAIN STREET, 1ST FLOOR
LAS VEGAS, NEVADA 89101
(702)229-6315
http://agency.governmentjobs.com/lasvegas/default.cfm

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Updated: December 03, 2019

Job Classification: Communications Specialist

NOTICE OF LIMITED APPLICATIONS

This recruitment will be limited to the first 500 completed applications received.

When that number is reached the posting will be automatically removed.

ONLY on-line applications will be accepted. Paper faxed documents or applications will be rejected. Please ensure the required documents are attached at the time of application submittal.

Only candidates who have completed the application and been invited to test will be considered.

The successful candidate will start at the minimum of the salary range.

The Combined Communications Center is a secondary public-safety answering point for Fire and Medical services. In 2017 the center processed over 670,000 emergency and non-emergency calls for service from citizens, businesses and other government entities in Las Vegas, North Las Vegas and unincorporated areas of Clark County, including Laughlin and many smaller towns, communities and outlying areas surrounding the Las Vegas Valley. We currently dispatch units from 77 stations for the Clark County, Las Vegas, North Las Vegas and Mt. Charleston Fire Departments. Our mission is to get the right people to the right place at the right time.

IMPORTANT INFORMATION:

Written Exam: December 23. 2019 - January 11, 2020. If you submit a complete application and meet the minimum qualifications for the position you will be instructed via an invitation email to self-schedule through the NTN website.

Oral Boards: Tentatively scheduled for January 27, 2020 - January 30, 2020. If you are invited to participate, you will be sent an email instructing you to self-schedule through the City of Las Vegas on-line application system.

Salary Information: $24.45 Hourly

Benefits Information:

Uniform Allowance

The City initially provides employees with uniforms. Thereafter, a uniform maintenance allowance is currently $375, which is paid quarterly.

Tool/Equipment Allowance

City provides required tools, equipment and personal protective equipment.

Retirement (PERS)

Eligible employees participate in the Public Employees' Retirement System of Nevada (PERS). PERS, a statewide defined benefit plan, calculates retirement benefits based on 2.5 percent (current percentage for employees hired 1/1/10 and after) for each year of service, applied to the employee's highest consecutive 36-month average salary. PERS also requires that employees share 50 percent of the PERS contribution, which is implemented by reducing the City's salary ranges. The highest consecutive 36-month average salary is increased commensurate with the salary range reductions required by PERS.

Deferred Compensation

The city offers a 457(b) Plan which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.

Medical, Dental and Vision Health Insurance
Health insurance is currently provided by Las Vegas Firefighters Health & Welfare Trust. City currently contributes $500 per employee per pay period to the health and welfare trust. Insurance start dates and premium rates are determined by the trust.

Voluntary Life Insurance: Available for purchase.
Shift Differential: Available for some classifications.
Tuition Reimbursement
Employee Assistance Program

VACATION (Hours/Year, for 56-hour personnel)

Year 1: 120 hours
Years 2-4: 192 hours
Years 5-10: 264 hours
Years 11-15: 288 hours
Year 16 and Over: 312 hours
Maximum Accrual: 2 times accrual rate if hired after 7/1/13.
Sell-Back: Up to 10 shifts each year.

HOLIDAY

City provides 11 paid holidays plus a birthday holiday.

SICK LEAVE (for 56- hour personnel)

Sick Leave: 288 hours per year.
Maximum Accrual: 1920 hours; hired after 07/01/2013.
Sick Leave Bonus: Negotiated sick leave bonus available.
Payout at Separation: After 5 years of service, 50% of vested hours up to cap; after 20 years of service or more, 100% of vested hours up to cap.

Job Requirements

EXAMPLE OF DUTIES

: ABOUT THE POSITION:
To receive and transmit signals, telephone and radio fire and medical alarms; to receive and transmit general communications and emergency calls, and operate computer terminals and keyboards; and to perform related work as required.

Distinguishing Characteristics
This is the full journey level class within the Communications Specialist series. This class is distinguished from the Sr. Communications Specialist by the performance of the full range of duties as assigned, whereas the Sr. Communications Specialist has lead responsibilities in addition to performing the more complex and difficult assignments. After the initial training period, employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

Supervision Received
Receives general supervision from the Chief Communications Specialist, the Fire Communications Supervisor and higher management staff. Receives technical and functional supervision from the Sr. Communications Specialists.

Essential Functions:

Receive emergency medical and fire calls from 9-1-1 telephone lines, radios and direct telephone lines; obtain all necessary information from alarm sources; enter information into computer terminal and obtain dispatch information from data terminal and computer printouts, indicating the dispatch of proper equipment, fire company and district location; communicate pre-arrival instructions to calling party; communicate through the communication center's vocal system to the proper fire station and fire company; maintain radio link communications between Communications Center and field unit until unit returns to station.
Maintain communication service with all local area police, ambulance, hospitals and other emergency and public service organizations.
Record emergency calls and all moving apparatus; maintain proper logs and forms pertaining to communications center dispatches; update and enter data into communications center computer terminals and maintain information in the computer systems.
Maintain records of the location and movement of emergency medical and fire apparatus; keep extensive records and logs.
Perform clerical and office tasks such as typing and filing; receive and transmit messages.

Marginal Functions:

Perform related duties and responsibilities as required.
Perform a variety of cleaning and maintenance tasks in the communications center.

MINIMUM REQUIREMENTS

: Experience:
One year of full-time customer service or public contact experience.

Desirable Qualifications: Previous experience as a full-time telephone operator as an emergency dispatcher in public safety or medical operations.

Training:
Equivalent to graduation from high school.

License and Certification
Possession of Emergency Medical Dispatcher Certification within three months of the date of appointment, and maintenance thereafter.

Must obtain Cardiac Pulmonary Resuscitation Certification within one year of the date of appointment, and maintenance thereafter.

Special Requirement
Employees are required to work shifts in a 24-hour/day, seven day/week emergency environment.

KNOWLEDGE, SKILLS, AND ABILITIES

: Knowledge of:
The geography of Las Vegas, North Las Vegas and rural and unincorporated areas of Clark County.
The operation of computer terminals and keyboards.
Principles and techniques of filing, typing and record keeping.

Ability to:
Learn knowledge required to perform the essential functions.
Obtain essential information from excited persons.
Use the computer keyboard to type information in the computer terminals.
Think clearly, remain calm, make sound decisions and act quickly in emergency situations.
Communicate pre-arrival instructions.
Work in a fast-paced 9-1-1 emergency call and dispatch office.v Maintain simple clerical records.
Speak with good diction and in a clear speaking voice.
Work well under pressure.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Maintain effective audio-visual discrimination and perception needed for:

Making observations;
Communicating with others;
Reading and writing; and
Operating assigned equipment.

Maintain mental capacity which allows the capability of:

Making sound decisions;
Effective interaction and communication with others; and
Demonstrating intellectual capabilities.

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

Extended duty hours, up to a 14 hour shift, when necessary;
Sitting for extended periods of time; and
Operating assigned equipment.

Competencies:
Professionalism – Demonstrates core values by being honest, respectful and positive.
Effective Communication – Expresses verbal and written thought in a clear and understandable manner.
Customer Focus – Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.
Adaptability – Able to effectively modify behavior to suit changing workforce demands.
Problem Solving – Solves problems by considering all causes, solutions and outcomes.
Productive Partnerships – Develops, maintains and strengthens partnerships with others.
Technical and Safety Expertise – Possesses a depth of knowledge, skill and ability in a technical (job) area.

VETERAN'S PREFERENCE POINTS
Veteran's preference points will be awarded on open examinations at time of initial hire only after a final passing score of 70% or higher has been attained. Five (5) points will be added to the veteran's final score, not to exceed 100%. For purposes of veteran's preference, a "veteran" refers to a person who has served on active duty in the armed forces of the United States, and who is able to establish that they have been discharged under an honorable or general discharge. The DD-214 must have the "character of service" to establish eligibility for preference points.

For candidates who have a service-related disability or are the recipient of a purple heart, ten (10) preference points will be awarded (as outlined above.) To receive the ten (10) points, candidates must provide a Standard Form SF-15 along with their DD-214.

TYPE OF EXAMINATION
A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The first 500 completed on-line applications received by the filing deadline will be reviewed. Those applicants meeting the minimum requirements will be invited to participate in the written exam weighted 30% (minimum score to move forward to the oral board is 70%) and an oral board weighted 70% of the total score. Candidates with a total score of 70% or higher will be placed on an eligible list.

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