LAS VEGAS, CITY OF
495 S. MAIN STREET, 1ST FLOOR
LAS VEGAS, NEVADA 89101
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Updated: December 03, 2019
Job Classification: Communications Specialist
NOTICE OF LIMITED APPLICATIONS
This recruitment will be limited to the first 500 completed applications received.
Medical, Dental and Vision Health InsuranceHealth insurance is currently provided by Las Vegas Firefighters Health & Welfare Trust. City currently contributes $500 per employee per pay period to the health and welfare trust. Insurance start dates and premium rates are determined by the trust.
VACATION (Hours/Year, for 56-hour personnel)
EXAMPLE OF DUTIES: ABOUT THE POSITION:
To receive and transmit signals, telephone and radio fire and medical alarms; to receive and transmit general communications and emergency calls, and operate computer terminals and keyboards; and to perform related work as required.
This is the full journey level class within the Communications Specialist series. This class is distinguished from the Sr. Communications Specialist by the performance of the full range of duties as assigned, whereas the Sr. Communications Specialist has lead responsibilities in addition to performing the more complex and difficult assignments. After the initial training period, employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
Receives general supervision from the Chief Communications Specialist, the Fire Communications Supervisor and higher management staff. Receives technical and functional supervision from the Sr. Communications Specialists.
MINIMUM REQUIREMENTS : Experience:
One year of full-time customer service or public contact experience.
Desirable Qualifications: Previous experience as a full-time telephone operator as an emergency dispatcher in public safety or medical operations.
Equivalent to graduation from high school.
License and Certification
Possession of Emergency Medical Dispatcher Certification within three months of the date of appointment, and maintenance thereafter.
Must obtain Cardiac Pulmonary Resuscitation Certification within one year of the date of appointment, and maintenance thereafter.
Employees are required to work shifts in a 24-hour/day, seven day/week emergency environment.
KNOWLEDGE, SKILLS, AND ABILITIES : Knowledge of:
The geography of Las Vegas, North Las Vegas and rural and unincorporated areas of Clark County.
The operation of computer terminals and keyboards.
Principles and techniques of filing, typing and record keeping.
Learn knowledge required to perform the essential functions.
Obtain essential information from excited persons.
Use the computer keyboard to type information in the computer terminals.
Think clearly, remain calm, make sound decisions and act quickly in emergency situations.
Communicate pre-arrival instructions.
Work in a fast-paced 9-1-1 emergency call and dispatch office.v
Maintain simple clerical records.
Speak with good diction and in a clear speaking voice.
Work well under pressure.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Maintain effective audio-visual discrimination and perception needed for: