Job Information

COLUMBUS REGIONAL AIRPORT AUTHORITY
4600 INTERNATIONAL GATEWAY
COLUMBUS, OHIO 43219

http://columbusairports.com/employment-volunteer-opportunities/

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Updated: April 19, 2024

Classification: Communication Technician (911 Dispatcher)

The Columbus Regional Airport Authority (CRAA) has an exciting opportunity available for a Communication Tech (911 Dispatcher) in our Public Safety department.

Salary Information: $24.00 per hour

Benefit Information: CRAA offers a competitive benefits package, including OPERS, paid time off (vacation, sick leave, 10 holidays), parental leave, dental, medical, vision, and life.

This role is responsible for prompt and accurate emergency and non-emergency communications in our airport Police department. The Dispatcher is a skilled emergency service position that receives emergency and non-emergency requests for police, fire, security and emergency medical service, determines the nature and urgency of calls and initiates police or other emergency personnel. The role maintains close contact with officers and airport personnel to monitor response and needed support requirements. The position requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotionally, disturbed and sometimes aggressive individuals in a variety of situations. The role is the point of contact for various airport calls and the traveling public. The Dispatchers report to a Communications Center Manager.

Interested applicants can apply online at: Careers (myworkdayjobs.com)

Job Requirements

Age : 18

Citizenship Required : Must be a US citizen

High School Grad/GED : Must possess a High School diploma or GED

Valid OHIO Driver's License : Must possess and maintain a valid Ohio drivers license, in good standing.

Ability to Read/Speak English : Yes

Vision : Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Prior Experience : Prior experience as a Communications Technician with another Public Safety agency is preferred.

Specific Disqualifiers/Behaviors :
Felony, Criminal Activity Disqualifiers: Must past background check and fingerprinting and badging process to receive SIDA badge.
Driving Disqualifiers: Driver License must be in good standing.
Drug Use Disqualifiers: Must be able to pass a drug test.

Essential Duties and Responsibilities : Must have the ability to perform multiple tasks expeditiously, accurately, and simultaneously including:

Monitors access control, fire, and other alarms.
Communicates accurate and timely information via radio or telephone.
Monitors Closed Circuit Television (CCTV) system.
Dispatches public safety services via Computer Aided Dispatch (CAD).
Utilizes criminal history and wanted person databases.
Monitors the status of location, availability, and communications of all public safety units and personnel.
Completion of logs and records.
Compilation of statistics.
Filing.
All other duties as assigned.

Skills/Abilities :

Ability to work a varied shift, including weekends and holidays, and on occasion, in excess of the normal eight (8) hour shift.
Proficient with Microsoft Office Suite (Outlook, Word).
Ability to process information of a highly sensitive or confidential nature, some of which is protected by law.
Ability to professionally manage the stress of volatile or multiple situations, such as verbally abusive or hysterical telephone calls, in a calm, tactful, but firm manner.
Ability to professionally work with Authority personnel and tenants, the public, and other emergency services agencies.
Ability to remain calm and professional during stressful situations.
Required to have regular and predictable attendance.

Key Responsibilities :

Answers the 9-1-1 emergency phones. Receives, and processes emergency and non-emergency calls for service.
Determines nature and location of the emergency; prioritizes; dispatches emergency units as needed and in accordance with established procedures.
Maintains communication with assigned units.
Operates a variety of communications equipment including the Computer-Aided-Dispatching system and LEADS computer.
Answers Police business phones, assesses needs and directs assistance; receives and transmits messages.

Required Education and Experience :

High School Diploma or GED.
Prior experience as a Dispatcher or Communications Technician with another public safety agency preferred.
Required to have regular and predictable attendance.
Must be able to successfully pass a pre-employment drug test and extensive background check.

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