Job Information

AURORA, CITY OF, POLICE DEPARTMENT
1200 E INDIAN TR.
AURORA, ILLINOIS 60505
(630)256-3430
https://www.aurora-il.org/1457/Join-APD

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Bookmark: http://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobid=766&jobid=6&agentid=502

Updated: January 23, 2026

Telecommunications Operator I

(911 Dispatcher)

PLEASE NOTE: The City of Aurora is not accepting applications for this position. Testing is currently only open for internal City of Aurora employees who have been notified to complete the exam.

Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to: Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center; Perform constant data entry and retrieve information from a variety of computer systems; Extract data and record essential information during emergency calls; Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems; Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided); Perform general clerical duties; Other duties as assigned related to position.

This position requires a high school diploma or GED equivalent. Candidates must be able to pass the job simulation test and type 40 WPM corrected, and a minimum accuracy of 90%. Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask. Required to work rotating shifts during training. This position may require you to work the 1st, 2nd, or 3rd shift, including weekends and holidays and requires the ability to work mandatory overtime. Spanish bilingual skills desired.

Must successfully pass pre-hire requirements including but not limited to a polygraph, psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test.

This is a full-time, union position. Beginning hourly pay is $30.11/hour, after 6 months $30.80/hour. An increase will also be given after 1 year in the position; and annual increases thereafter. Excellent benefit package is included.

UNION BENEFITS

The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:

· Annual pay increases (in accordance with Labor Agreement)

· Health, dental, vision, and life insurances

· Employee Assistance Program (EAP)

· Illinois Municipal Retirement Fund (IMRF)

· Paid vacations, holidays, floating holidays, personal days, and sick leave

· Gym membership reimbursement

· Uniform Allowance (as determined by Labor Agreement)

· Interpreters Stipend

· Tuition Reimbursement

· May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)

*There is a non-refundable base fee of $46.00 for testing and an additional cost for each department where you indicate you want to apply. Payments are made electronically using a credit card.

Please note: Candidates must submit an application and have successfully completed and met the cutoff scores for the job simulation test and typing test by the posted deadlines for further hiring consideration. Application status and notifications will be available through your UKG applicant profile.

To learn more about employment opportunities at the Aurora Police Dept., visit: Aurora Police Employment Opportunities | Aurora, IL (aurora-il.org)

To learn more about the City of Aurora, IL, visit: https://www.aurora.il.us/Government-and-Engagement/About-Our-City

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