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GREATER CLEVELAND REGIONAL TRANSIT AUTHORITY 1240 W6TH STREET CLEVELAND, OHIO 44113 216-566-5163
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Bookmark: http://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobid=3168&jobid=6&agentid=1258
Updated: August 12, 2026
Position Title: Dispatcher - Transit Police
The Greater Cleveland Regional Transit Authority (GCRTA) is hiring for the position of Transit Police Dispatcher. Candidates are required to take the ECOMM exam through the National Testing Network to be considered for the position.
Candidate Contact Information:
Margaret Colon-Ramos
216-356-3239
Margaret.Colon-Ramos@gcrta.org
Fiona Gibbons216-356-3261Fiona.Gibbons@gcrta.org
Fawntaine Walls
216-356-3023
Fawntaine.Walls@gcrta.org
The Testing period will end on September 26, 2026 at 11:59 PM.
**The GCRTA iRecruitment employment application for candidates is due September 26, 2026 at 11:59 PM **.
Click here to Apply:
Salary Information: Yearly salary 57,948
Benefit Information:
· Shift pick occurs bi-annually and is based on job seniority
· 8 and 10 hour shifts
· Uniform allowance
· Fraternal Order of Police Collective Bargaining
· Medical, Dental, Vision
· OPERS Retirement
· Deferred Compensation Program
· Paid Holidays, Vacation and Sick Time
· Annual recertification hours
· Compensatory time
· Training and Career Development
Our Mission:
Greater Cleveland Regional Transit Authority Police Department provides a safe and orderly environment within the transit system while promoting the confidence of the riding public, enhancing the use of the system and protecting from crime and terrorism. Transit Police work directly with regional partners to respond to and recover from natural and man-made disaster.
About us:
Greater Cleveland Regional Transit Authority Police Department is one of the largest law enforcement agencies in Cuyahoga County, and one of the largest in the state of Ohio. We cover approximately 458 square miles and 59 municipalities throughout the county. Greater Cleveland Regional Transit Authority Police Department maintains it own Police Communications Center and works in coordination with internal and other external police and public safety departments.
Position Summary:
Receives and processes emergency and non-emergency calls for service in support of Transit Police operations. Dispatches police personnel, coordinates communications between law enforcement agencies and emergency responders, and operates public safety communication systems to support the safe and efficient delivery of police services. Performs duties in a fast-paced environment while maintaining professionalism, accuracy, and composure under stressful conditions.
Scope of Duties:
Emergency Communications & Call Processing: Receives, prioritizes, and processes emergency and nonemergency calls for service received through 9-1-1, radio, alarm systems, emergency call boxes, Transit Communications, and other communications systems. Obtains critical information, determines the nature and priority of incidents, and dispatches Transit Police personnel in accordance with established policies, procedures, and incident priorities.
Police Dispatch & Incident Coordination: Coordinates communications between Transit Police personnel, law enforcement agencies, fire, EMS, and other public safety partners. Monitors officer safety and status, coordinates available personnel and resources during emergencies and critical incidents, and maintains
situational awareness of officer assignments, BOLOs, specialized details, and other operational information.
Public Safety Systems & Criminal Justice Databases: Operates and monitors public safety communications systems including Computer-Aided Dispatch (CAD), Records Management System (RMS), Multi-Agency Radio Communications System (MARCS), radio consoles, CCTV, GIS mapping, alarm monitoring, telephone systems, and related communications technologies. Queries, enters, updates, and retrieves information using LEADS, NCIC, Nlets, and other authorized criminal justice information systems in compliance with CJIS Security Policy and agency procedures.
Communications Center Operations: Monitors communications equipment and public safety technologies to support continuous Transit Police operations. Identifies equipment issues, performs authorized minor troubleshooting or adjustments, and reports equipment malfunctions in accordance with established procedures.
Records Management & Documentation: Maintains accurate documentation of calls for service, unit activity, communications, incident information, and operational status within CAD, RMS, and other authorized systems. Ensures information is complete, timely, and maintained in accordance with agency policies and recordkeeping requirements.
Policy Compliance & Professional Standards: Performs telecommunications duties in compliance with FCC regulations, CJIS Security Policy, LEADS requirements, applicable laws, agency policies, and established communications procedures. Performs duties on all assigned shifts while maintaining professionalism, confidentiality, and effective customer service.
Minimum Requirements
• No experience required. Preferred: two (2) years of experience in emergency communications, public safety dispatching, traffic control, information coordination, or a related high-volume communications environment. Experience with emergency dispatch, 911 operations, Computer Aided Dispatch (CAD), or Criminal Justice Information Services (CJIS) systems.
• High school diploma/GED is required. An associate degree or higher is preferred.
• Must possess a valid Ohio driver’s license and successfully complete all required examinations, assessments, background investigations, drug testing, and other pre-employment requirements.
• Must be able to work any assigned shift, including days, evenings, nights, weekends, and holidays.
Successful candidates will be expected to pass a CJIS background check and post-offer drug screen that is job-related and consistent with business necessity.
Examination Information: Candidates selected to participate in the hiring process must successfully pass an online assessment (NTN) and interview. Candidates must attain a minimum total composite score of 70% on all parts of the process, except 60% on the interview portion, to move forward in the process.
Weights for a final score will be assigned as follows for Internal candidates:
· Online Assessment (NTN) 50%, Interview 35%, and Record Evaluation 15%.
Weights for a final score will be assigned as follows for External candidates:
· Online Assessment (NTN) 50%, and Interview 50%.
Internal candidates must meet all record evaluation criteria in order to gain 15% weight.
Record evaluation includes a review of the following:
· 2 or more active written reminders (regardless of the level)
· Drug or alcohol suspension
· Driver’s License suspension
· Active Decision-Making Leave (DML)
Working Conditions: The working conditions described below are representative of those an employee encounters while performing he essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environmental Conditions: This person will work predominantly in an office-type environment.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear, and speak. The employee may be required to work at a computer workstation for more than 5 hours a day.
Mental Demands: Reading, studying, focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.
GCRTA IS AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG-FREE WORKPLACE
