Job Information

METCAD, CHAMPAIGN COUNTY 911
1905 EAST MAIN STREET
URBANA, ILLINOIS 61802
217-333-4348
http://www.metcad911.org

Bookmark: http://nationaltestingnetwork.com/publicsafetyjobs/fullJobDetails.cfm?agencyjobid=1259&jobid=6&agentid=782

Updated: March 11, 2026

The ECOMM National test is required before moving forward.

While we are not in a currently active recruitment cycle, please fill out our interest form at
www.governmentjobs.com/ChampaignInterestForm and select 911 Telecommunications to receive notifications for our next testing cycle.

How to Apply

Register, schedule the E-Comm Test and complete the application via NTN
- Invitations will be sent to those who fill out the Interest Form/Job Interest Card.
- Incomplete applications will not be accepted.
E-Comm Test completion via NTN
- Candidates must receive the following passing scores to be considered
  1. Call Taker section: 53 or above
  2. Notes section: 64 or above
  3. Dispatch section: 43 or above
Typing Test completion via NTN
- Candidates must receive the following passing scores to be considered
  1. At least 35 words per minute with at least 90% accuracy.
- Pass/fail determinations are made based on the Adjusted Words Per Minute score.
E-Comm National Computer Simulations test via NTN.
Attestation signed and submitted via NTN
- Upload the signed document to your account (available at this link).

Recruitment Process

Candidates successfully completing and passing the steps above, will then be invited to move through the remainder of the hiring process which may include

Telephone Interviews
In-person Interviews
Job Preview sit along with a current Telecommunicator
Reference and background checks
Contigent offer of employment
Drug Screening, hearing test, psychological evaluation, and a fingerprint-based criminal history check
Confirmed offer of employment

Telecommunicator I - METCAD

Position Overview

METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two. Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With over 30 employees, METCAD provides direct dispatch service for all law enforcement and fire agencies through-out Champaign County.

Our Telecommunicators serve as essential personnel, providing emergency and non-emergency telephone and text assistance for Police, Fire, and Emergency Medical Services (EMS) by quickly and accurately collecting and documenting critical information from callers in high-stress situations into the dispatch system.

Job Responsibilities

Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and Emergency Medical Services (EMS)
Receive and manage emergency and non-emergency calls while maintaining professionalism and composure in high-stress or emotionally intense situations
Gather, verify, and document critical caller information into the computer-aided dispatch system to ensure complete and accurate call records
Independently assess situations and determine the appropriate level of emergency response
Comply with all department policies, procedures, and confidentiality standards

Click here for full job description.

Required Qualifications

Must be 18 years or older by date of hire
U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements at time of hire)
High School diploma, or equivalent by date of hire
Ability to work shifts, weekends, holidays, and overtime
Ability to solve problems and provide excellent customer service in stressful situations
Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.

Preferred Qualifications

Experience with dispatching, customer service, and computer use

Applications will be accepted on a periodic basic. The starting salary for this position is 27.7688 per hour. Click here for additional information about this opportunity.

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