HENDERSON POLICE DEPARTMENT
223 LEAD STREET
HENDERSON, NEVADA 89009
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Updated: July 21, 2022
Job Classification: Communications Operator I
The Henderson Police Department is now accepting applications for the position of Communications Operator I. Candidates must apply by Monday August 22nd, 2022. Candidates who apply before this deadline will have until Monday August 29th, 2022 to complete testing.
Candidates will be required to complete a department application (found here)
Salary Information: $41.01 – $46.96 Hourly
Benefit Information: https://www.cityofhenderson.com/government/departments/human-resources/benefits
Department ContactTanisha Barney, Human Resources Analyst I702-267-1945Tanisha.Barney@cityofhenderson.com
Department Overview: The Henderson Police Department strives to work with the city of Henderson residents to make our community one of the safest in the country. The men and women at the Henderson Police Department take pride in the service provided to the residents and visitors to our city. The Henderson Police Department is one of the most technologically advanced in the country and nationally accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA).
Area Information: Know as a community of small town values with big city efficiencies, the City of Henderson is the largest full-service city in the state of Nevada providing residents all the essential services - ambulance, fire suppression, police, sewer and water services. Known throughout the nation for its premier master-planned communities, outstanding parks and recreation facilities, and cultural arts programs and amenities, Henderson offers an enhanced quality of life for those who choose to live, learn, work, and play here.
Throughout its history, the city of Henderson has distinguished itself for its unique innovations and progressive planning to provide citizens with some of the first, only, largest, or most unique services and amenities in Nevada that help set Henderson apart.
Citizenship Required: Yes
High School Grad/GED: Yes
Valid NEVADA Driver's License: No
Ability to Read/Speak English: Yes
Prior Experience: One (1) year of experience performing public contact work receiving and referring information
Additional Requirements: Graduation from high school, or the equivalent
One (1) year of experience performing public contact work receiving and referring information
Proficiency in keyboarding sufficient to type 55 net words per minute
Must obtain certifications in Medical Priority Dispatch System and CPR within the first year of employment and maintain certifications as a condition of continued employment
Must pass a nationwide fingerprint-based record check, and a wants/warrants check
Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment
Desirable: Experience in emergency dispatch, a call center, or a closely-related field
Desirable: Previous training and experience as an emergency dispatcher for public safety and medical operations
Desirable: The ability to speak Spanish fluently
Hiring Process: The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
IMPORTANT: Appointment is subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, medical/physical examination, drug and alcohol test. Please see the job description to view the physical requirements of the job. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.
NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.
Work Schedule and Environment: WORK SCHEDULE: Must be willing to work rotating shifts to include graveyard, evenings, weekends, and holidays.
Work is conducted in the Communications Center of the City of Henderson Police Department. Incumbents work within a noisy and confined work area with radio traffic, ringing telephones, and conversations occurring simultaneously. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations who may be hysterical, frightened, or angry. The City of Henderson conducts an extensive training program starting with an eight (8) week classroom academy involving lecture and hands-on simulator training with all of the Communication Center's computer systems. After the academy, individuals receive on-the-job training with certified trainers for a minimum of six (6) months. The City of Henderson also provides and pays for Emergency Medical Dispatch (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications.
Application Period and NTN Examination Period: Candidates interested in applying for this position must do so through the City of Henderson’s application website, https://www.governmentjobs.com/careers/henderson . The application MUST be submitted by the deadline of Monday, August 22, 2022 at 3:00 pm PST.
Additionally, candidates must register for and take the NTN Emergency Communications examination in order to receive further consideration in the recruitment. The deadline to complete the NTN Emergency Communications examination is Monday, August 29, 2022 at 9:00 am PST. A one-week grace period is available for the NTN examination after the application period has closed.
ONLY candidates who have submitted a completed application by the application deadline (8/22/2022 3:00 pm PST) AND completed the NTN Emergency Communications examination prior to the deadline (8/29/2022 9:00 am PST) will be eligible to progress to the next step of the recruitment.